Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialise in meeting client needs in a timely manner whilst effectively communicating with auto technicians and using industry-specific computer programmes to track customer activity.
Â• Proficient at an assortment of customer service tasks Â• Able to narrow scope of vehicle issues based on customer descriptions Â• Skilled at articulating customer issues with auto staff Â• Adept at handlling customer complaints in a professional, efficient manner Â• Extensive knowledge of common auto terminology Â• Ability to work in fast-paced environments Â• Excellent communications skills
June 2004 to May 2007 Joe’s Garage Â— London, England Auto Service Advisor Â• Scheduled vehicle service appointments. Â• Welcomed customers and made general assessments of vehicle issues. Â• Worked to ensure customer satisfaction and handled customer issues. May 2007 to October 2010 London Vehicle Service Center Â— London, England Auto Service Advisor Â• Recorded customer vehicle service issues in company database. Â• Resolved customer complaints and minor customer service issues. Â• Performed customer follow-up contact to ensure customer satisfaction. October 2010 to July 2012 Ben’s Auto Body Shop Â— Lake City, CA Auto Service Advisor Â• Prepared summaries of vehicle issues for auto technicians. Â• Performed basic auto repairs and assisted with more complex vehicle problems. Â• Prepared customer invoices and processed customer payments. September 2012 to July 2014 A&B Auto Repairs Â— Lake City, CA Auto Service Advisor Â• Greeted customers, prepared estimates and scheduled appointments. Â• analysed work orders and prepared invoices. Â• Performed vehicle diagnostics and assisted with basic repairs. Â• Handled customer calls and responded to email inquiries.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Computer Science 2005 Parkland Auto Institute, London, England, UK Certificate