Systems Engineer CV Example
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SYSTEMS ENGINEER
Summary
I am a dedicated IT professional offering over 25 years of hands-on technical and customer facing experience. I have many diverse and well-rounded skills and I consider myself a good investment and a valuable asset to any team. Focused on quality and proud of the results I achieve.
I personally hold myself to a high standard, prided on being a highly motivated individual. I have a strong personal work ethic I never shy away from hard work, being committed to seeing the job through to its completion. With a proactive attitude and a genuine desire to provide excellent customer service I am constantly on the lookout for new ways to improve business IT processes and enhancing the overall customer IT experience.
ITIL® Foundation Certi*cation in IT Service Management
I am the holder of an up-to-date Enhanced Disclosure and Barring Service (DBS) check.
Skills
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Education
2014
Server Administration
ITIL® Foundation Certi*cation in IT Service ManagementServer Administration
ITIL® Foundation Certi*cation in IT Service ManagementServer Administration
2000
Solano Community College
Server Administration and Network infrastructure 1999 - Introduction to Web Page Design
Server Administration and Network infrastructure 1999 - Introduction to Web Page Design
1998
Advanced Novell NetWare 4.11 Administration 1998 - Novell NetWare 4.11 Administration, Installation and Configuration 1997 - Troubleshooting/Maintenance of IBM Compatible PCs University Of Anchorage Alaska 1995 - Local Area Networks Administration 1995 - Intermediate Local Area Networks Administration 1995 - Personal Computer Administration And Upgrades
Advanced Novell NetWare 4.11 Administration 1998 - Novell NetWare 4.11 Administration, Installation and Configuration 1997 - Troubleshooting/Maintenance of IBM Compatible PCs University Of Anchorage Alaska 1995 - Local Area Networks Administration 1995 - Intermediate Local Area Networks Administration 1995 - Personal Computer Administration And Upgrades
Accomplishments
- HP and Dell Rack Mounted Servers and HP C-Class Blade and Enclosure Installation and Administration.
- Administrative Support of NetApp, HP EVA and Dell EqualLogic SAN Storage.
- Microsoft Dynamics CRM, AtTask, and USD Helpdesk, Project and Change Management Suites.
Experience
November 2014 to December 2014
Acora - Burgess HillSystems Engineer
- Acora are an Outsourced IT Services provider for mid-market companies providing 24/7 365 days support.
- My role with Acora was to provide 1st, 2nd and 3rd line desk side and remote support to a large customer base within agreed SLA's.
- Logging support cases as they are received by telephone, email and systems alerts.
- Striving to provide a first time fix for all reported issues.
- Providing Technical Project Support for a number of ongoing Acora and Customer projects.
August 2014 to November 2014
Onsite Technical Support Engineer
- Acora - In Support Of Alpha Trains, Cologne, Germany.
- My role at Alpha Trains was to provide an onsite technical presence in support of their Service Support Agreement with Acora.
- Primary duties include maintaining a Helpdesk for all Users technical and nontechnical issues in support of the IT Infrastructure across offices in Cologne, Luxemburg, and Antwerp.
- Reporting to Acora and Alpha Trains management on the health of the systems, ongoing support cases and the progression of project tasks.
- Onsite Technical Project Implementation resource for Service Desk Projects and Upgrades.
- Arranging and coordinating post-implementation tests between Acora and Alpha Trains.
May 2014 to August 2014
HP - Addenbrookes HospitalCambridge, UKDeployment Project Team Leader
- Managing teams of HP Deployment Engineers at a busy NHS Foundation Trust replacing existing Windows XP devices with newer Windows 7 PC's.
- Acting as a first-hand liaison between the HP Deployment Teams and the Trust, coordinating and negotiating changes to the migration schedules.
- Balancing deployment requirements with day-to-day hospital operations to meet or exceed SLA's while striving to minimise customer disruptions.
- Promoting continuous improvement as a standard practice.
- Leading by example.
- Providing regular feedback and guidance to the Project Managers regarding deployment target levels and alerting them to any deviations to the planned migrations.
December 2013 to April 2014
Acora - Burgess HillSystems Engineer
- 1st, and 2nd line desk side and remote support to a large customer base within agreed SLA's.
- Logging support cases using Microsoft CRM for reported problems as they are received by telephone, email and systems alerts.
- Striving to provide a first time fix for all reported issues.
- Providing an Onsite Support presence at selected Customer premises in support of day-to-day operations and project administration to meet or exceed SLA's.
November 2000 to November 2013
Spicers Limited - WaterbeachSenior Windows Systems Administrator
- Providing 1st, 2nd, and 3rd line support for a busy ITIL service desk.
- Using my strong technical and analytical skills facilitate the day-to-day management of over 300 business critical systems and over 1500 Users spread across 7 European countries.
- Managing 9 individual B2B and B2C Ecommerce IIS web applications and their associated SQL databases, web/application servers and email servers.
- Working closely with divergent teams of IT professionals, local application development teams and external 3rd-Party agencies to provide application support and problem resolution in a mature professional manor.
- Providing technical guidance and systems expertise to facilitate the planning, management and implementation for a variety of very simple to highly complex IT Projects.
- Using PRINCE2 Methodologies and ITIL Management techniques to provide a service with as closely as possible a Zero Risk deployment of systems and applications that are on time, on budget, and meet the Business requirements within the agreed SLA and Project scope.
- Maintenance of key Microsoft server systems and SQL databases.
- Administering VMware vSphere 4.1 and 5.1 Clusters, running over 350 Virtual servers.
- Providing shared support for over 1500 PC's, Laptops and Thin Client devices spread across 7 European and UK Offices.
February 1984 to October 1998
US Air ForceAir Transportation Specialist
- The movement and load planning of both cargo and passengers on Military and Civilian Airlift and Ground transportation.
- Meeting critical deadlines and following strict procedures for the safe and secure and on-time movement of cargo and passengers.
- Maintaining Air Transportation Computer Systems, Microsoft and Novell Netware Local Area Networks.
- Air Passenger Terminal Operations, Supervising daily operations for the Passenger Service Centre, and Passenger Ground Services.
- Insuring Passengers are provided a prompt, courteous, and professional service.
- Working with Passengers to resolve problems, handle sensitive issues appropriately, and treating Dignitaries and VIP Passengers accordingly.
- Specialist Category and Hazardous Materials, Handling including inspection, certification and approval for Air and Ground transportation on passenger and non-passenger airlift.
- Personnel Management and Career Development.
- Responsible for the supervision, technical training, testing, and career development of staff as both a Shift Supervisor and a Department Head.
- Technical Experience Microsoft Windows XP, Windows 7, and Windows 8 Installation and Administration Microsoft Office Applications, Including Office 365 Installation and Administration Microsoft 2000, 2003 and 2008 Active Directory Domains Installation and Administration Microsoft Server 2000, 2003, 2008, and 2012 Installation and Administration Microsoft SQL Server 2000, 2005, and 2008 Installation and Administration Microsoft Internet Security & Acceleration (ISA) Server 2000, 2004 and 2006 Microsoft Exchange 2000, 2003 and 2007 Enterprise Administration and Configuration Apple iPhone/iPad Tablet and BlackBerry Enterprise Server 4.1 (BES) Administration and Support VMware vCenter vSphere Version 4.1.0 and 5.1.0 Systems Administration WebSense and M86 WebMarshal Internet Access Control And Content Filtering Citrix XenApp Presentation Server 4.5 and 6.5 Citrix Client Installation, Administration and Configuration McAfee ePO and Symantec Antivirus Server and Client Software Installation and Administration WebSense and Clearswift Secure Email Gateway for SMTP Email Security and Content Filtering Suite Quest Spotlight on Windows and Spotlight on SQL Server Performance Monitoring Suite Nimsoft and ServersAlive 7.0 Systems Monitoring Application Installation and Administration Systems Imaging and Deployment Suites Installation and Administration, HP Altiris, Norton Ghost, WDS HP Data Protector 7 and Backup Exec 2014 Installation and Administration Support of LAN/WAN, MPLS, VPN, TCPIP, DHCP, DNS, and Cisco and HP Networking Devices Checkpoint R75 Firewall and Nokia IP Appliance Installation, Upgrade and Administration HP, Dell, Wyse, iGel and 3rd Party Desktop, Laptop and Thin Client Device Installation and Administration.
Skills
Active Directory, Alpha, analytical skills, Antivirus, Apple, application development, B2B, Backup Exec, budget, Cisco, Citrix, Content, continuous improvement, CRM, Client, databases, Dell, DHCP, DNS, Ecommerce, Email, Firewall, Gateway, HP, IBM Compatible PCs, IIS, Imaging, Internet Security, Internet Access, IP, ISA, ITIL, Local Area Networks, LAN, Laptops, Managing, Managing 9, market, Materials, McAfee, Microsoft Exchange 2000, Microsoft Office Applications, Office, Windows 7, Windows 8, Windows, Microsoft 2000, 2000, Microsoft Windows XP, Windows XP, migration, negotiating, Enterprise, Network, Networking, NHS, Norton Ghost, Novell Netware, Novell NetWare 4.11, PC's, Personnel Management, PRINCE2, problem resolution, Quest, Reporting, servers, SLA, SMTP, Software Installation, Microsoft SQL Server, SQL Server, SQL, SQL Server 2000, Supervisor, Supervising, supervision, Symantec, Systems Administration, TCPIP, technical training, telephone, Transportation, Troubleshooting, Upgrades, Upgrade, VPN, WAN, web applications, Web Page Design
CV Overview
Companies Worked For:
- Acora - Burgess Hill
- HP - Addenbrookes Hospital
- Spicers Limited - Waterbeach
- US Air Force
School Attended
- Solano Community College
Job Titles Held:
- Systems Engineer
Onsite Technical Support Engineer
Deployment Project Team Leader
Senior Windows Systems Administrator
Air Transportation Specialist
Degrees
- Server Administration ITIL® Foundation Certi*cation in IT Service Management
Server Administration and Network infrastructure 1999 - Introduction to Web Page Design
Advanced Novell NetWare 4.11 Administration 1998 - Novell NetWare 4.11 Administration, Installation and Configuration 1997 - Troubleshooting/Maintenance of IBM Compatible PCs University Of Anchorage Alaska 1995 - Local Area Networks Administration 1995 - Intermediate Local Area Networks Administration 1995 - Personal Computer Administration And Upgrades
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