Smart Sales Customer Experience Advisor CV Example
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SMART SALES CUSTOMER EXPERIENCE ADVISOR
Summary
Customer Experience Advisor with background as a training mentor and complaints handler looking to join a growing organisation as part of the Customer Service team.
Skills
- Experienced in dealing with the public on a regular basis
- Efficient and polite telephone manner
- Excellent verbal and written communication skills
- Able to manage time effectively
- Able to work under pressure and meet deadlines
- Polite, professional and punctual
- Thrives on challenge
- Keen to learn new skills
Experience
Smart Sales Customer Experience Advisor
February 2014 to CurrentBritish Gas － Rotherham, South YorkshireThis job involves outbound calling customers to promote smart meters and to arrange installation appointments. I also deal with incoming calls which can be anything from customers chasing up appointments to wanting more information about smart meters before they commit to an appointment. I am a training mentor, this involves training new starters and helping them develop their skill set and becoming proficient agents. I help them achieve this by offering advice where needed, help them to refine their sales pitch and also put training packages together to help them achieve their goal of delivering a first class customer experience. I am also a complaint handler and this involves liaising with customers who have contacted us with a complaint and then managing this through to a satisfactory conclusion for the customer.
February 2014 to CurrentBritish Gas － Rotherham, South YorkshireThis job involves outbound calling customers to promote smart meters and to arrange installation appointments. I also deal with incoming calls which can be anything from customers chasing up appointments to wanting more information about smart meters before they commit to an appointment. I am a training mentor, this involves training new starters and helping them develop their skill set and becoming proficient agents. I help them achieve this by offering advice where needed, help them to refine their sales pitch and also put training packages together to help them achieve their goal of delivering a first class customer experience. I am also a complaint handler and this involves liaising with customers who have contacted us with a complaint and then managing this through to a satisfactory conclusion for the customer.
Outbound Appointment Setter
January 2013 to February 2014Chubb Fire and Security － Rotherham, South YorkshireThis job involved outbound cold calling business' to promote Chubbs range of fire and security products and arrange appointments for contract sellers to visit their premises and then provide quotes for the supply or maintenance of fire and security equipment. The appointments that I organised generated revenue of approximately £72,000 in the 13 months that i worked in this role, and the biggest individual sale was £57,000.
January 2013 to February 2014Chubb Fire and Security － Rotherham, South YorkshireThis job involved outbound cold calling business' to promote Chubbs range of fire and security products and arrange appointments for contract sellers to visit their premises and then provide quotes for the supply or maintenance of fire and security equipment. The appointments that I organised generated revenue of approximately £72,000 in the 13 months that i worked in this role, and the biggest individual sale was £57,000.
Skilled Baker
March 1995 to October 2012Tesco － Lowestoft, SuffolkMy main responsibility in this role was to deliver a finished product that met or exceeded company standards. I also had to implement range changes, train new starters and ensure that training records were accurate and up to date. My biggest achievement was bringing wastage back under budget as it was way over target and I succeeded in doing this by simplifying our production wave planner and then updating and amending this accordingly. During my time with Tesco I also worked in fresh food stock control which involved ensuring that stock levels were maintained, ranging new lines and controlling waste budgets, and I also completed and passed the 'Apprenticeship in Retail' program.
March 1995 to October 2012Tesco － Lowestoft, SuffolkMy main responsibility in this role was to deliver a finished product that met or exceeded company standards. I also had to implement range changes, train new starters and ensure that training records were accurate and up to date. My biggest achievement was bringing wastage back under budget as it was way over target and I succeeded in doing this by simplifying our production wave planner and then updating and amending this accordingly. During my time with Tesco I also worked in fresh food stock control which involved ensuring that stock levels were maintained, ranging new lines and controlling waste budgets, and I also completed and passed the 'Apprenticeship in Retail' program.
Education and Training
Wath Comprehensive School10 GCSE's at grades B to D including English and Maths.
Interests
My main hobby is golf which I play on a weekly basis, my handicap is 28 but doesn't show any signs of coming down any time soon ! I'm also a Level 1 F.A. qualified football coach which was achieved by 30 hours of study followed by a written and practical assessment. I also read quite a lot, my favourite author is John Grisham.
CV Overview
Companies Worked For:
- British Gas
- Chubb Fire and Security
- Tesco
School Attended
- Wath Comprehensive School
Job Titles Held:
- Smart Sales Customer Experience Advisor
Outbound Appointment Setter
Skilled Baker
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