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Service Delivery Leader CV Example

CV Score: 80%

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SERVICE DELIVERY LEADER
Summary
A skilled and highly motivated Facilities Manager, who can demonstrate success and growth from a personal, team and organisational perspective. A proactive and focused person with a strong conscientious work ethic, who develops teams / individuals through empowering responsibility via an open management style, as well as encompassing firm but fair supplier management. A strong listener, with the ability to suggest ideas / deal with challenges by applying current industry practices, regulations and previous proven experience with a communication style to meet the customer's requirements. Proven ability to write accurate reports and evaluations, along with persuasive proposals including clear graphical analyses. I generally find I master new skills rapidly whilst paying close attention to detail, priding myself on my determination, enthusiasm and high level of professionalism. Strong relationship management with Accounts Directors and Senior Management within the business and supply chain. With the experience and exposure gained to date I am in a prime position to take responsibility for a different role. Ideally I am seeking a role in which I can put into practice my current skills and knowledge, but also develop these skills further to contribute to the effective management within an organisation.
Experience
Service Delivery Leader 08/2012 to Current
 Severn Trent

Responsible for front line delivery of all FM Operational Soft/Hard services over Three Operational/Facility Managed sits for Severn Trent Water at portfolio site level. Specific responsibility for key work streams and activities as detailed below.   Site Health & Safety and Site Compliance are the upmost priority in my day to day role. Conducting daily Health & Safety site walks and maintaining statutory compliance records for all service streams and ensure statutory compliance is maintained across the properties.   Working alongside the Service Delivery Manager has given me the opportunity to learn new skills to strengthen my abilities, skills such as; customer complaints, producing detailed analytical spreadsheets, slide shows presentations. When required holding conference calls on behalf Senior Management for all sites within the Portfolio, reporting accurate minutes back in a timely manner.   Also as above my duties consist of - Managing all internal part time sub-contractors on site and their performance including, MITIE Cleaning, MITIE Catering, MITIE Pest, MITIE waste, MITIE Landscaping, Paramount/MITIE Security, Repairs, Maintenance and maintain accurate schedules and records. Provide daily supervision of all site based SDA's, cleaning and security staff to ensure daily leadership, management, personal development of all operatives.   Strong management of staff through regular structured one to one monthly sessions, promotion discussions, covering key topics such as People / Culture, Risk, Innovation, Performance Delivery, Efficiency, Effectiveness and Health & Safety Tool Box talks. Provide daily supervision of all site based FM, cleaning and security staff to ensure daily leadership, management and personal development of all operatives.   A driver of regular  structured supplier PPM's and SLA's, contract assessment and  continuous improvements, aligning team members to their specific skill set in order to improve customer / group experience. Carry out regular audits and quality checks across all facilities service lines to ensure quality is maintained and service level KPI's are achieved.   Excellent Customer Service experience with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone with a professional demeanour at all times.

Main purpose of the role:
Responsible for front line delivery of all FM Operational Soft/Hard services over Three Operational/Facility Managed sits for Severn Trent Water at portfolio site level. Specific responsibility for key work streams and activities as detailed below.   Site Health & Safety and Site Compliance are the upmost priority in my day to day role. Conducting daily Health & Safety site walks and maintaining statutory compliance records for all service streams and ensure statutory compliance is maintained across the properties.   Working alongside the Service Delivery Manager has given me the opportunity to learn new skills to strengthen my abilities, skills such as; customer complaints, producing detailed analytical spreadsheets, slide shows presentations. When required holding conference calls on behalf Senior Management for all sites within the Portfolio, reporting accurate minutes back in a timely manner.   Also as above my duties consist of - Managing all internal part time sub-contractors on site and their performance including, Cleaning, Catering, Pest control, Waste,  Landscaping, Security, Repairs, Maintenance and maintain accurate schedules and records. Provide daily supervision of all site based SDA's, cleaning and security staff to ensure daily leadership, management, personal development of all operatives.   Strong management of staff through regular structured one to one monthly sessions, promotion discussions, covering key topics such as People / Culture, Risk, Innovation, Performance Delivery, Efficiency, Effectiveness and Health & Safety Tool Box talks. Provide daily supervision of all site based FM, cleaning and security staff to ensure daily leadership, management and personal development of all operatives.   A driver of regular  structured supplier PPM's and SLA's, contract assessment and  continuous improvements, aligning team members to their specific skill set in order to improve customer / group experience. Carry out regular audits and quality checks across all facilities service lines to ensure quality is maintained and service level KPI's are achieved.   Excellent Customer Service experience with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone with a professional demeanour at all times.
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Facilities Assistant 04/2007 to 08/2012
 Severn Trent

Assisting the Facilities site manager in all of the above duties.

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Self Employed 04/1990 to 04/2007
 General Builder
  • My main role was in Customer Care Maintenance.
  • My duties consisted of visits to customers' properties to repair brickwork, seals, burst water pipes, paving and tarmac, installation of land drains and general building maintenance.
  • Managing and budgeting materials on a day to day basis with suppliers and Contractors.
  • I was also required to make structural investigations prior to renovation projects mainly service routes, structural stability, and leasing with professional bodies such as Structural, Asbestos, Electrical and Gas Engineers.
  • Setting up sites for new development.
  • This occasionally required working alongside the local Archaeological Team.
Interests
I enjoy socialising with my friends, family and work colleagues, along with trying to stay fit and healthy. Managing the Shrewsbury Juniors FC U14 Girls Football Team.
Certificates
Ambulance, budgeting, clients, Excellent Customer Service, Customer Care, Delivery, Senior Management, Innovation, leadership, Managing, materials, mail, Works, presentations, producing, promotion, quality, renovation, Repairs, reporting, Safety, FM, SLA, spreadsheets, structured, supervision, phone
Additional Information
  • Interests I enjoy socialising with my friends, family and work colleagues, along with trying to stay fit and healthy. Managing the Shrewsbury Juniors FC U14 Girls Football Team.
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CV Overview

Companies Worked For:

  • Severn Trent
  • General Builder

Job Titles Held:

    Service Delivery Leader
    Main purpose of the role:
    Facilities Assistant
    Self Employed

Where can I find a Severn Trent Service Delivery Leader CV example in St Peter's, Wolverhampton?

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