Responsible for front line delivery of all FM Operational Soft/Hard services over Three Operational/Facility Managed sits for Severn Trent Water at portfolio site level. Specific responsibility for key work streams and activities as detailed below. Site Health & Safety and Site Compliance are the upmost priority in my day to day role. Conducting daily Health & Safety site walks and maintaining statutory compliance records for all service streams and ensure statutory compliance is maintained across the properties. Working alongside the Service Delivery Manager has given me the opportunity to learn new skills to strengthen my abilities, skills such as; customer complaints, producing detailed analytical spreadsheets, slide shows presentations. When required holding conference calls on behalf Senior Management for all sites within the Portfolio, reporting accurate minutes back in a timely manner. Also as above my duties consist of - Managing all internal part time sub-contractors on site and their performance including, MITIE Cleaning, MITIE Catering, MITIE Pest, MITIE waste, MITIE Landscaping, Paramount/MITIE Security, Repairs, Maintenance and maintain accurate schedules and records. Provide daily supervision of all site based SDA's, cleaning and security staff to ensure daily leadership, management, personal development of all operatives. Strong management of staff through regular structured one to one monthly sessions, promotion discussions, covering key topics such as People / Culture, Risk, Innovation, Performance Delivery, Efficiency, Effectiveness and Health & Safety Tool Box talks. Provide daily supervision of all site based FM, cleaning and security staff to ensure daily leadership, management and personal development of all operatives. A driver of regular structured supplier PPM's and SLA's, contract assessment and continuous improvements, aligning team members to their specific skill set in order to improve customer / group experience. Carry out regular audits and quality checks across all facilities service lines to ensure quality is maintained and service level KPI's are achieved. Excellent Customer Service experience with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone with a professional demeanour at all times.
Assisting the Facilities site manager in all of the above duties.
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