Senior Human Resources Officer CV Example
CV Score: 90%
Love this CV?Build Your Own Now
SENIOR HUMAN RESOURCES OFFICER
Summary
An enthusiastic human resource professional with a true passion for the luxury hospitality sector. Highly self-motivated individual with excellent people, planning and organisational skills. Seeking for a new challenge as Human Resources and Learning & Development professional.
Experience
11/2016 to Current
Senior Human Resources OfficerPark Plaza Westminster Bridge Hotel － London, UK
550 employees
Responsibilities
- HR business partner for the Food & Beverage division over 300 employees.
- Completion and Analysis of KPIs including time to hire, labour turnover, absence, employee relations, on-boarding process.
- Support and drive Managers to achieve all HR related KPIs.
- Manage and oversee the recruitment of all positions up to and including management roles.
- Ensure all vacancies assigned are filled in a timely manner in line with authorised head count and budget.
- Maintain accurate and complete records of the entire recruitment process.
- Monitor job advertisements ensuring maximum coverage of the vacancy.
- Keep abreast of industry trends and attend networking events.
- Participate in Career Fairs and College/University open days to represent opportunities.
- Ensure compliance with all Immigration and legislative requirements in line with Right to Work legislation.
- Assist Managers with the PDR process as required, review PDR output with relevant managers to assess and establish training needs and requirements.
- Coach and guide Managers in their department's talent succession planning.
- Advise Hotel Management on talent planning.
- Conduct complex investigations, disciplinaries and grievance hearings.
- Advise managers on conduct and performance related issues within their departments.
- Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
- Coach and guide the HR Officer and HR Coordinator.
- Assist HR Manager in the payroll budget process.
- Ensure compliance and full utilisation of Fourth Hospitality HRIS & Payroll system.
- Deliver company on-boarding programmes and management development workshops.
- Lead
the departmental trainers team.
Achievements
- Built relationships with hospitality schools and introduced internships in the Food & Beverage division.
- Increased retention by embedding behavioural interviewing techniques with hiring managers.
- Coached managers and successfully reduced employee relations issues.
- Increased guest satisfaction through selecting the right talent.
- Increased divisional engagement scores through sharing best practice in people management.
- Up-skilled all departmental trainers on essential training skills.
10/2010 to 10/2016
Learning & Development ManagerThe Berkeley - Maybourne Hotel Group － London, UK
450 employees
Responsibilities
- Carry out investigations and disciplinary procedures providing support and guidance up to and including dismissal whilst ensuring a fair and thorough process is followed.
- Arrange and participate in welfare activities including social events and wellbeing activities.
- Assist in the recruitment and selection of employees meeting the values of the company.
- Assist in HR administrative duties.
- Provide support and coaching to heads of department including managing performance issues of their employees.
- Analyse, create, deliver and evaluate training interventions for the development of over 400 employees.
- Develop & manage the departmental training coordinators in delivering training activities.
- Design & deliver Developing Leaders Programme including Interview & Selection, Employee Relations, Leadership, Group Training Certificate and Time Management.
- Design & deliver Aspiring Leaders Programme including Managing Yourslef, Communication Skills, Coaching & Motivating, Negotiation & Influencing Skills, Presentations Skills and Practical Training Certificate.
- Manage annual performance appraisal system Talent Toolbox.
- Prepare and monitor annual training budget.
Achievements
- Designed, piloted and launched an Emotional Intelligence workshop to enhance guest experience.
- Project management of the employee re-branding working closely with the General Manager and the Group Brand Director. Developed and facilitated the workshops to the entire hotel.
- Designed, piloted and implemented new hotel induction to enhance employees learning and on boarding experience to achieve a greater guest understanding.
- Created and implemented ‘Year of the Expert' – sharing the internal expertise reducing the need for external providers.
- Successfully launched the Berkeley apprenticeship programme.
- Rollout of Maybourne Leaders development programme for over 120 senior managers at four properties.
- Analysed and sourced training solutions for the newly created Maybourne Fleet services.
12/2007 to 09/2010
Reservations Supervisor & Quality AssuranceMaybourne Hotel Group － London, UK
Responsibilities
- Manage a team of 16 sales consultants including annual performance reviews, motivation and performance management to ensure a high quality of intuitive service is delivered whilst maximising call conversion and exceeding revenue targets.
- Planning of duties and supervision of the team to maintain consistency and exceed standards through quality audits.
- Manage guest complaints and rectify in a timely and positive manner.
- Produce and analyse monthly revenue reports for the hotel group and individual daily sales consultants reports
Achievements
- Implemented new driving sales techniques and delivered refresher workshops resulting in improved team confidence and increased revenue.
- Monitored service standards and developed individual training programmes to enhance intuitive customer service resulting in a substantial increase.
- Organised interactive cross-selling workshops.
- Successfully achieved high conversion targets through driving sales techniques.
- Team award of highest revenue increase 2009.
- Developed and implemented a structured departmental training programme for established and new team members.
01/2005 to 11/2007
Reservations Sales CoordinatorMaybourne Hotel Group － London, UK
03/2003 to 11/2004
Assistant Front Office ManagerBoscolo Hotel Plaza **** － Nice, France
10/2000 to 02/2003
Front Office receptionistBoscolo Grand Hotel － Lyon, France
03/2000 to 09/2000
Front Office receptionistHotel L'Horset Opera － Paris, France
09/1997 to 12/1999
Waiter Training CoordinatorOxo Tower Restaurant － London, UK
Education and Training
2015
Certificate in Human Resources Practice: CIPDWestminster Kingsway College － LondonUK
2011
Group Training CertificatePeople 1st － LondonUK
2009
First Line Management Award Level 3Institute of Leadership & Management － LondonUK
1998
First Certificate in English (international): LanguageLewisham College － LondonUK
1996
Advanced Vocational Qualification in Hospitality ManagementLycee Nicolas Appert － NantesFrance
1994
Baccalaureat in HospitalityLycee Nicolas Appert － NantesFrance
Skills
Employee Relations, Recruitment, Performance management, Learning & Development, Employee engagement, Budget management, Coaching, Customer service.
CV Overview
Companies Worked For:
- Park Plaza Westminster Bridge Hotel
- The Berkeley - Maybourne Hotel Group
- Maybourne Hotel Group
- Boscolo Hotel Plaza ****
- Boscolo Grand Hotel
- Hotel L'Horset Opera
- Oxo Tower Restaurant
School Attended
- Westminster Kingsway College
People 1st
Institute of Leadership & Management
Lewisham College
Lycee Nicolas Appert
Job Titles Held:
- Senior Human Resources Officer
Learning & Development Manager
Reservations Supervisor & Quality Assurance
Reservations Sales Coordinator
Assistant Front Office Manager
Front Office receptionist
Waiter Training Coordinator
Degrees
- Certificate in Human Resources Practice : CIPD
Group Training Certificate
First Line Management Award Level 3
First Certificate in English (international) : Language
Advanced Vocational Qualification in Hospitality Management
Baccalaureat in Hospitality
Where can I find a Park Plaza Westminster Bridge Hotel Senior Human Resources Officer CV example in Blackwall & Cubitt Town, Tower Hamlets?
This is an actual CV example of a Senior Human Resources Officer who works in the Senior Human Resources Officer Industry. LiveCareer has 22155 Senior Human Resources Officer CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.
