Senior Human Resources Officer CV Example
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SENIOR HUMAN RESOURCES OFFICER
Summary
An enthusiastic human resource professional with a true passion for the luxury hospitality sector. Highly self-motivated individual with excellent people, planning and organisational skills. Seeking for a new challenge as Human Resources and Learning & Development professional.
Experience
11/2016 to Current
Senior Human Resources OfficerPark Plaza Westminster Bridge Hotel － London, UK
550 employees
Responsibilities
- HR business partner for the Food & Beverage division over 300 employees.
- Completion and Analysis of KPIs including time to hire, labour turnover, absence, employee relations, on-boarding process.
- Support and drive Managers to achieve all HR related KPIs.
- Manage and oversee the recruitment of all positions up to and including management roles.
- Ensure all vacancies assigned are filled in a timely manner in line with authorised head count and budget.
- Maintain accurate and complete records of the entire recruitment process.
- Monitor job advertisements ensuring maximum coverage of the vacancy.
- Keep abreast of industry trends and attend networking events.
- Participate in Career Fairs and College/University open days to represent opportunities.
- Ensure compliance with all Immigration and legislative requirements in line with Right to Work legislation.
- Assist Managers with the PDR process as required, review PDR output with relevant managers to assess and establish training needs and requirements.
- Coach and guide Managers in their department's talent succession planning.
- Advise Hotel Management on talent planning.
- Conduct complex investigations, disciplinaries and grievance hearings.
- Advise managers on conduct and performance related issues within their departments.
- Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
- Coach and guide the HR Officer and HR Coordinator.
- Assist HR Manager in the payroll budget process.
- Ensure compliance and full utilisation of Fourth Hospitality HRIS & Payroll system.
- Deliver company on-boarding programmes and management development workshops.
- Lead
the departmental trainers team.
Achievements
- Built relationships with hospitality schools and introduced internships in the Food & Beverage division.
- Increased retention by embedding behavioural interviewing techniques with hiring managers.
- Coached managers and successfully reduced employee relations issues.
- Increased guest satisfaction through selecting the right talent.
- Increased divisional engagement scores through sharing best practice in people management.
- Up-skilled all departmental trainers on essential training skills.
10/2010 to 10/2016
Learning & Development ManagerThe Berkeley - Maybourne Hotel Group － London, UK
450 employees
Responsibilities
- Carry out investigations and disciplinary procedures providing support and guidance up to and including dismissal whilst ensuring a fair and thorough process is followed.
- Arrange and participate in welfare activities including social events and wellbeing activities.
- Assist in the recruitment and selection of employees meeting the values of the company.
- Assist in HR administrative duties.
- Provide support and coaching to heads of department including managing performance issues of their employees.
- Analyse, create, deliver and evaluate training interventions for the development of over 400 employees.
- Develop & manage the departmental training coordinators in delivering training activities.
- Design & deliver Developing Leaders Programme including Interview & Selection, Employee Relations, Leadership, Group Training Certificate and Time Management.
- Design & deliver Aspiring Leaders Programme including Managing Yourslef, Communication Skills, Coaching & Motivating, Negotiation & Influencing Skills, Presentations Skills and Practical Training Certificate.
- Manage annual performance appraisal system Talent Toolbox.
- Prepare and monitor annual training budget.
Achievements
- Designed, piloted and launched an Emotional Intelligence workshop to enhance guest experience.
- Project management of the employee re-branding working closely with the General Manager and the Group Brand Director. Developed and facilitated the workshops to the entire hotel.
- Designed, piloted and implemented new hotel induction to enhance employees learning and on boarding experience to achieve a greater guest understanding.
- Created and implemented ‘Year of the Expert' – sharing the internal expertise reducing the need for external providers.
- Successfully launched the Berkeley apprenticeship programme.
- Rollout of Maybourne Leaders development programme for over 120 senior managers at four properties.
- Analysed and sourced training solutions for the newly created Maybourne Fleet services.
12/2007 to 09/2010
Reservations Supervisor & Quality AssuranceMaybourne Hotel Group － London, UK
Responsibilities
- Manage a team of 16 sales consultants including annual performance reviews, motivation and performance management to ensure a high quality of intuitive service is delivered whilst maximising call conversion and exceeding revenue targets.
- Planning of duties and supervision of the team to maintain consistency and exceed standards through quality audits.
- Manage guest complaints and rectify in a timely and positive manner.
- Produce and analyse monthly revenue reports for the hotel group and individual daily sales consultants reports
Achievements
- Implemented new driving sales techniques and delivered refresher workshops resulting in improved team confidence and increased revenue.
- Monitored service standards and developed individual training programmes to enhance intuitive customer service resulting in a substantial increase.
- Organised interactive cross-selling workshops.
- Successfully achieved high conversion targets through driving sales techniques.
- Team award of highest revenue increase 2009.
- Developed and implemented a structured departmental training programme for established and new team members.
01/2005 to 11/2007
Reservations Sales CoordinatorMaybourne Hotel Group － London, UK
03/2003 to 11/2004
Assistant Front Office ManagerBoscolo Hotel Plaza **** － Nice, France
10/2000 to 02/2003
Front Office receptionistBoscolo Grand Hotel － Lyon, France
03/2000 to 09/2000
Front Office receptionistHotel L'Horset Opera － Paris, France
09/1997 to 12/1999
Waiter Training CoordinatorOxo Tower Restaurant － London, UK
Education and Training
2015
Certificate in Human Resources Practice: CIPDWestminster Kingsway College － LondonUK
2011
Group Training CertificatePeople 1st － LondonUK
2009
First Line Management Award Level 3Institute of Leadership & Management － LondonUK
1998
First Certificate in English (international): LanguageLewisham College － LondonUK
1996
Advanced Vocational Qualification in Hospitality ManagementLycee Nicolas Appert － NantesFrance
1994
Baccalaureat in HospitalityLycee Nicolas Appert － NantesFrance
Skills
Employee Relations, Recruitment, Performance management, Learning & Development, Employee engagement, Budget management, Coaching, Customer service.
CV Overview
Companies Worked For:
- Park Plaza Westminster Bridge Hotel
- The Berkeley - Maybourne Hotel Group
- Maybourne Hotel Group
- Boscolo Hotel Plaza ****
- Boscolo Grand Hotel
- Hotel L'Horset Opera
- Oxo Tower Restaurant
School Attended
- Westminster Kingsway College
People 1st
Institute of Leadership & Management
Lewisham College
Lycee Nicolas Appert
Job Titles Held:
- Senior Human Resources Officer
Learning & Development Manager
Reservations Supervisor & Quality Assurance
Reservations Sales Coordinator
Assistant Front Office Manager
Front Office receptionist
Waiter Training Coordinator
Degrees
- Certificate in Human Resources Practice : CIPD
Group Training Certificate
First Line Management Award Level 3
First Certificate in English (international) : Language
Advanced Vocational Qualification in Hospitality Management
Baccalaureat in Hospitality
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