Client focused Beauty Therapist with 7+ years of experience, working in salons and spas.
A well presented, adaptable, proactive team player who is reliable and hard working
Energetic and dynamic, willing to assume additional responsibility
Strong and practiced communicator who uses initiative
Capable of working without supervision in an environment demanding self-motivation and a focused approach.
Providing guests with the highest standards of beauty care and attention.
Meeting and greeting customers when they arrive.
Providing cutting edge treatments & excellent customer care to clients.
Giving aftercare advice on treatments and skincare matters.
Ensuring the beauty salon is run efficiently and effectively.
Promoting and selling beauty care products at every opportunity.
Marketing the beauty salon by actively organising promotional activities.
Keeping the Beauty Salon to a high standard of hygiene, cleanliness and tidiness.
Charging customers and taking payment from them.
Handling customer comments and complaints in a professional manner.
Correctly accounting for all monies taken and beauty products sold.
Ensuring that all equipment is in safe working order, maintained and serviced.
Helping client's complete a medical questionnaire before any treatments.
I worked as part of a team in the spa of a prestigious 5* Hotel in the New Forest.
My duties included giving treatments of an exceptionally high standard to hotel guests, day guests and members.
It was also my responsibility to hit retail targets within the spa.
I worked independently and was solely responsible for my own therapy room and my own clients. This role includes meeting and greeting clients, booking appointments, selling retail, ordering stock, performing beauty treatments and giving aftercare and homecare advice.
This is a part time job that I started to fund me whilst I was studying at college. I cared for a lady with Alzheimer's in her own home. My responsibilities included full care, housekeeping and cooking.
One of my major roles working for this international company was to sell hotel bedrooms and make bookings. I was responsible for answering and routing calls, greeting visitors, handling inquiries from the public and providing information related to the company. Other duties included checking guest in and out of the hotel and day to day administration of the front office using the computer system Fidelio. Cashing up money from all 7 departments of the hotel and banking.
The Alpaka Lodge Hotel is a small family run independent hotel based within the very busy ski resort of Tignes, Espace Killy.
My duties of Au Pair / Nanny were for the total care of the owners two sons aged five and seven.
Working six days a week I started the day at 7.00am preparing breakfast and getting them dressed and ready for school, my day finished at 9.00pm when I bathed them and put them to bed.
During peak weeks of the season my responsibilities went beyond just childcare as I supported the various members of staff in their roles, this included housekeeping, laundry, breakfast service, reception and bar.
My responsibilities for this 52 bed hotel covered all aspects of front of house; I was solely responsible for the 8 staff and all administration.
These duties included running the small hotel bar, preparing guest lists, rooming lists, ordering of all stock and supplies including laundry.
The hotel was open for 5 months and therefore all pre and post season administration was an essential part of the role.
Daily I would have staff meetings, order stock, banking of all cash, sales and guest relations.
Working for a large company I had to work within their guidelines, producing figures, undertaking weekly staff appraisals to present at monthly controller inspections.
My role within the hotel complex focused on water activities for the guests' children, our maximum capacity was 150 between the ages of 4 months and 16 years.
I specialised on "on water activities" including introduction to sailing, windsurfing, canoeing and water team sports.
There were 10 activity assistants assigned to this hotel.
As an additional responsibility I supervised the children's meal times and rest periods.
In the evenings we organised evening clubs to entertain the children, baby sitting and baby listening.
Working within this team I was rewarded with enjoying the water and introducing new experiences to the children and making the holidays of the families more enjoyable.
Working within a team, each role gave me the opportunity to develop my inter-personal and group skills.
Within this role I was responsible for all aspects of housekeeping to the highest standard.
Additionally I was expected to solve customer issues and complaints, whilst promoting the company and in particular après ski as an additional extra.
BTEC National DiplomaApplied Science in Beauty Therapy - Triple Distinction
GNVQ: Advanced Leisure and Tourism - Pass
GCSE: English, Mathematics, Double Science, French, Food Technology - All Grade C
Good communication and social skills.
Strong, proven retail sales background.
Fully aware of health and safety policy, COSHH and fire procedures.
Indian Head Massage, Full Body Swedish Massage, Lomi Lomi Hawaiian Massage, Reflexology, Aromatherapy, Manicures and Pedicures, Gel Nails, Waxing, Gentlemens Wet Shave, Eye Treatments, Facials (trained indermalogica, Ila and Linda Meredith), Make-up and St Tropez.
I enjoy sailing, windsurfing, wakeboarding, snowboarding and skiing.
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