Sales Management sssistant and Sales executive with 15 years experience. Areas of expertise include automotive industry, chemical industry, retail stores.
Customer service for consolidated foreign clients (main Countries: France, Germany, Poland, Egypt)
Import- Export management (working with custom agents, support for all the steps in transportation/shipping process)
Marketing research to achieve new clients
Managing and maintaining databases of potential clients
Compiling office records and updating the files.
Consolidated foreign clients management ( main clients Countries: England, USA,France,Austria,Germany)
Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Working directly with Purchasing dept. and technical dept.
Producing monthly reports for management purposes.
Communicating courteously with customers by telephone
Handling customer complaints
Keeping accurate records of discussions or correspondence with customers
Retail sales assistance in antique store
Direct contact with Italian and French customers
Stock control involved
Responsible for tracking inventory
Compile and manage databases.
MA in Foreign Languages (English and French)
Erasmus Exchange Program from October 1995 to March 1996
Italian: mother tongue
Able to follow procedures
Adaptable and have a positive attitude towards change
Good practical knowledge of all Microsoft Office packages including Excel, Word and Power Point.
Attention to details
|Skills||Experience||Total Years||Last Used|
|SAP, AS400, Excel, Word, Power Point||Very good||15||Present|
History, rock music, reading, football
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