I am a hard working, adaptable and focussed professional. I have excellent communication skills, both written and verbal. I am a team player and I can also work on my own initiative. I work well under pressure and I have excellent analytical skills.
I have a strong customer service background and this has provided me with an excellent foundation for growth into accountancy. I am currently studying AAT Diploma in Accounting Level 4 which follows successful completion of Level 2 and Level 3. My qualification's coupled with my experience enables me to be a well qualified, productive and committed.
Making and receiving calls in order to resolve queries on accounts. Converting orders to invoices and pricing correctly using spreadsheets. Allocating cash and posting invoices, cash and credits to the sales ledger. Credit checking and opening new credit accounts. Credit control, negotiating reciprocal payments between debtors and creditors to maintain positive relationships. Processing bank reconciliation's from stores and integrating those details into the cash book.
Taking incoming calls. Processing orders and answering queries. I was also raising invoices and credits.
Calling existing customers, problem solving, cold calling and data updating. I also visited customer premises with goods and negotiated sales face to face.
Inputting data and filing.
Cold calling various companies selling a varied range of products. Order processing, data updating and taking incoming messages on behalf of other companies and passing them on via email, telephone or text.
Rota's, training new staff members, reconciling and lock up of cash, overseeing function bookings and room layouts. Supervising staff members.
June 1998 - I have 8 GCSE passes which includes an A* in Welsh as this is my first language.
May 1997 - RSA Initial Text Processing
December 1997 - RSA Text Processing Part 2
August 2004 - City and Guilds Call Handling Operation's Level 2
August 2004 - City and Guilds Application of Number Level 2
August 2004 - City and Guilds Communication Level 2
August 2004 - City and Guilds Information Technology Level 2
July 2012 - AAT Certificate in Accounting Level 2
January 2014 - AAT Diploma in Accounting - Level 3
In my spare time I enjoy spending time with my family and friends. I also enjoy running and cycling.
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