Multi skilled field service engineer, 10 + reliable years experience in the Telecommunication, Broadband and Digital/Data industry, with acting operation management, coaching, buddying credentials and additional project management skills. Comfortable Highways and Civil abilities. 3 years managerial experience in high paced retail environment. Exceptional customer service skills. Determined problem solver, confident hands on approach, with a focused can do attitude at all times. Professional individual with extended health and safety qualifications and knowledge with accident and investigation reporting and security awareness duties. Regular and in depth technical communication skills across all lines of business and external businesses and service providers.
Very fast learner with a passion for learning more skills, a massive heart of gold, being a great influential team player, yet very motivated singleton worker.
Looking for a fresh new challenge within a company where there is excellent development and progression opportunities with my ultimate goal of a senior engineering role and/or project management.
In my other bits of spare time I enjoy keeping my 2 children active, keeping myself fit, with hands in a variety of sports, am a ex semi professional goalkeeper, enjoy walking, have a passion for cooking, enjoy statisical reading, and building projects with my son, mainly toys !!
Fleet analysis 2014, improved and implemented better travel times per individual across Wssex,13 week period, analysis taken from trackers
TRC awareness 2011 for all field engineers in Taunton area, team member involved in creating different clear codes to generate better revenue which is now implemented nationwide.
Repeat report processing 2009/2010. Played a part in reducing re reported jobs by 4 % with additional simple services/circuits and testing practices.
Low wire project 2007. Legally bound to remove all cables under 5.2m across carriageways under safety over head and streetwork compliances.
Safety at work.
MDF exchange and racking accreditation.
Basic health and safety
Level 1 health and safety
NEBOSH general ( with strong intentions of NEBOSH diploma to follow )
Working on the Rail and Platform ( although card now expired )
65 weeks in top 10 % for trc revenue back into business
A completion success rate on all jobs of 96.7 % taken from last 13 weeks
Quality score in top 25 % across all sectors
Art and Design
Drama and performing Arts
Field Service, Service Operations, Service Delivery, Network Engineer, Technical solutions, Right First Time, Management, Project Management, Communications, Customer Service, Customer Satisfaction, Network Design, Network Planning
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