Guest relations specialist possessing strength in appointment setting, customer care and inventory management.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Informed guests of spa services, programs and activities over the phone and in person.Researched the various types of spa therapies and treatments to be better informed of spa services.Checked members and guests in promptly for their appointments.Coordinated and booked all spa service appointments for individual and group clients.Replenished body treatment sheets after each spa session.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.
Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Processed and issued money orders for customers.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Prepared and served beverages such as coffee, tea and fountain drinks.Properly portioned and packaged take-out foods for customers.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.
1997 - 1999 - A member of an amateur dramatics group. We did several plays including a panto and a play from Terry Pratchett.
I have a very big passion for cars - new and old and I don't mind getting my hands dirty and although I have not actually done any paid work as a mechanic, I have done volunteer work at a friend's garage.
I'm a real thinker as well. I like to relax by doing a few sudoku puzzles and a few brain teasers to keep my mind active.
I am currently a Self-Employed Beauty Therapist but I am looking to expand my experience and knowledge in the customer service field.
I also have three children who are all in full time school.
Cash handling, Driving, Professional and friendly, Customer Service, Data Input.
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