Managing a busy repair centre that covers the South West of England, achieving targets set by the manufacturer and clients based on customer feedback. Diary management, stores management, training of staff. I have an electrical qualification and also a qualification in networking along with team leadership certificates recently gained.
I am hard working and demanding, I am driven to achieve goals and will not fall short.
I moved from a successful retail business into the repair sector and changed procedures and repair management successfully.
A busy repair centre with field and bench based engineers. I have amended procedures to hit targets set by clients to result in very good customer service scores. Managing up to 10 field engineers with 10 jobs each per day, invoicing and part ordering along with 4 bench engineers and trade sales. I train new and existing staff, I interview and employ new members of staff. I have great communicational skills and build very good relationships with clients and customers. I have a high interest in the job and it reflects well when communicating.
Successfully running a retail establishment, building good online sales along with great customer service around the local area. Alo0ng with the day to day duties of the shop also I would install customer products from TV's to washing machines. Purchasing online and selling in the store, wall mounting TV's, hitting sales targets general accounting and cashing up. Opening and closing the store daily.
Part time role driving for Tesco home deliveries, successfully competed training, great knowedge of the local area. Route management and time management.
Making shoes to a high quality, hitting targets and achieving good credibility. Moved into night shift and managed my own time.
Sales assitant for 2 stores in Barnstaple. Daily duties included opening and closing the stores, daily reconciling of the cash. Running stores alone, window displays, setting up promotions, learning about new products and features, achieving targets, learning sales techniques.
A busy trade motor parts business, I booked in deliveries and car parts and arranged the drivers deliveries. Moved stores around so that the fast moving parts were easily accessible. Once I had learnt about the car parts I would then take calls from clients and book parts out to the specific trade accounts.
Solving problems and making decisions. Understanding innovation and change in organisation, Planning change in the workplace, Understanding customer service standards, Understanding leadership, Understanding how to motivate and improve performance, Understanding conflict management. Understanding stress management
Complying with statutory regulations and organisational safety requirements, Contributing to positive working relationships, Establishing customer requirements, Diagnosing faults in consumer/commercial electronic equipment, Replacing components in consumer/commercial electronic equipment
Understanding networks, Diagnosing faults on networks, Replacing parts/components for fault repair.
GCSE achieved in: English, Maths, Science, Technology, Art and design, Geography
I am highly motivated and active. My main interest is in new technology. I have really enjoy helping the community, if I know a method of helping somebody then I really enjoy helping them learn how they can benefit from it. I am a keen biker and enjoy using my mountain bike in my spare time, also I enjoy walking and I have a rigorous exercise regime.
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