Dedicated business professional with 9 years experience dispute resolution. Accomplished in all aspects of case management, investigation, alternative dispute resolution and analysis of complex residential and business complaints. I am a meticulous investigator, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes both communication and energy sectors. I am highly motivated, driven and committed to the arbitration process, experienced in liaison with third parties such as Solicitors, Citizen's Advice and Trading Standards to bring about mutual resolutions. Enthusiastic about achieving results and driving success within the business.
Providing independent, alternative dispute resolution, my role is to thoroughly assess and resolve complex disputes between customers and member companies fairly and efficiently in line with industry timelines. This includes business critical issues for both residential and business customers. Working within the communications and energy sectors my experience is vast as is my knowledge of the regulations surrounding the industry, in terms of Ofcom and Ofgem guidance. My achievements and contribution within the business have been both recognised and rewarded accordingly. My key achievements within the role include the following;
Working with analysts to improve customer experience. Identify complaint trends to improve customer experience by implementing and trialling new processes.
Working within a team of highly experienced complaints executives, managing high profile and sensitive complaints in a regulated environment. Aimed towards restricting Ombudsman investigation and alternative dispute resolution. Key skills and responsibilities include the following:
Dealing with internal BT employee's throughout Europe to resolve and manage a range of computing issues from diagnostics through to resolution. Specifically dealing with Spanish and French colleagues. Key Skills and responsibilities included:
A-Levels: English C, French C, Spanish D, General Studies C
*10 GCSE's: French A, English B, Spanish B, History B, Art B, Maths C and Dual award science BB, Religious studies B, Information Technology B .
Dawn Peberdy: 25 Aigburth House, 50 Aigburth Vale, Liverpool, Merseyside, L17 0HG,
Mobile:07854232916 : Dawn.Peberdy@gmail.com
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