Intensive Family Support Service Manager CV Example
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INTENSIVE FAMILY SUPPORT SERVICE MANAGER
Skills
- Staff and student learning and development
- Training design and delivery
- Consultation
- Public speaking
- Service development
- Strength based service management
- Strength based supervision
- Strategy formation and delivery
- Data recording and reporting
- Evidence based reports
- Multiagency approach
- Safeguarding
- Targeted and payment by results outcomes
- Budget returns and management
- Client/family service and support
- Family service plans
- Managerial support
- Project management
Summary
Strengths based service manager for high performing safeguarding family and young people services; an energetic self-starter and team builder with a history of recognition for performance. A solution focused leader who navigates high-stress situations and achieves payment by results outcomes to deadlines, working alongside service director, social investors and Staffordshire County Council. A reliable, dedicated and hardworking team player who is approachable with a fun personality.
Experience
March 2016 to Current
Intensive Family Support Service Manager Company Name, City, State
Intensive Family Support Service Manager Company Name, City, State
- Strategic management of remote teams, Intensive Family Support Services and Young People Substance Misuse Service.
- Direct line management of service Leads, domestic abuse lead, counsellor, Learning Disability Specialist
- Oversight of work based supervisors and students
- Maintaining positive working relationships to strengthen contracts including youth offending and to overcome barriers for referral and completion targets
- Evidencing outcomes for Commissioner and Big Invest
- Service budget and social investment financial returns
- Service development; model formation, specialist training, access to early prevention, design of integration pathways and processes
- SUI reports
- Implementation of dashboards and data sharing including BRFC
- Strategic planning meetings including the Adult Specialist Workers pathway
- Safeguarding lead for Staffordshire
- Strength based practice lead, design and delivery of strengths based training
- Service audits, inspection preparation
- Family involvement, evidencing voice of the child
- Exceeded goals through effective prioritisation and consistent work ethic.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Developed ongoing programmes using good team communication and collaboration.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
March 2013 to March 2016
Service ManagerCompany Name, City, State
Service ManagerCompany Name, City, State
- Management of substance misuse teams- HMP Swinfun Hall, HMP Drake Hall, HMP Stafford
- Direct line management of practitioners carrying caseloads and service leads
- Service development planning including improvement in access to family support service, delivery of The Five Step Family Intervention Programme, service user groups
- Service evaluation- CQC service auditing
- Service risk assessment
- Integration and multi agency working with probation, safeguarding, MASH and Health care
- Design and delivery of staff training and workshops
- Delivery of service user programmes
- Outcome reporting, presentation of data and exception reporting
- Disciplinary investigation
- Solution focused approach and staff empowerment
- Involvement in prison management structure meetings
- Oversight of service budget
- Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Kept department running efficiently and effectively by implementing enhanced policies and procedures when required.
March 2011 to March 2013
Consultation and Engagement OfficerCompany Name, City, State
Consultation and Engagement OfficerCompany Name, City, State
- Leading on role out and development of new post to engage with local community groups, third sector and statutory partners to capture the voice of the community and improve council response
- Design and delivery of consultation and engagement strategy
- Formation and engagement through local community hubs
leading on consultation projects - Working alongside the communication team to increase engagement through social media
- Analysing data and presenting outcomes
- Member of the Community Safety Partnership team, working alongside police, Fire service, YOS and communication team to deliver community workshops and projects to improve outcomes for young people and reduce risk of anti social behaviour
- Attendance at council chamber meetings,
- voicing feedback from the local community and the young peoples voice project
July 2009 to March 2011
Parenting Co_ordinator Lead Company Name, City, State
Parenting Co_ordinator Lead Company Name, City, State
- leading roll out of new project working from a Think Family approach identifying risk of harm with a view to increasing positive outcomes for young people.
- Working to the Every Child Matters Agenda
- Formation of local community hubs
- Multi agency working with schools, HMP, community groups to highlight the needs of vulnerable young people and parents
- Court reports
- CAF assessments
- Team around the family chair and contributions at inter-agency strategy meetings
- Lead facilitator and train the trainer for The Strengthening Families Strengthening Communities Programme
- Workshop delivery within schools and community groups, children's centres, Probation. HMP
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Diffused challenging situations using conflict management techniques.
- Developed team communications and information for meetings.
September 2003 to July 2009
Offender ManagerCompany Name, City, State
Offender ManagerCompany Name, City, State
- Offender manager working to reduce risk to victims within the community
- National trainer in risk assessment and management tools
- Case responsible, covering various aspects of risk management
- 1:1 supervision assessing individual need, completing and reviewing SMART support plans
- Multi- agency approach to reduce risk of re-offending, working alongside agencies such as Addaction, Police, Victim Support, Skills for life
- CBT and solution focused group work tutor with specialism in high risk offending programmes- CALM, Offending Substance Abuse, Better Lives, Integrated Domestic Abuse Programme, Community Sex Offender Group Work Programme.
- Supervision and coaching of Probation Service Officers
- Attending Court to provide evidence; initiating breach proceedings
- Strengths based approach to empower change
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers to fully understand requests and address concerns.
- Enhanced working relationships by participating in team-building activities.
Education
2015Diploma in Management Management and Leadership Pearson Education Ltd , City
2010Tutor Training L3Training ABC Awards, City
2005Bachelor of ArtsCommunity and Criminal JusticeDe Montfort University, City, State
2005Diploma of Higher Education L4Community and Criminal Justice De Montfort University, City, State
2002A-LevelsDrama and Theatre StudiesWolverhampton College, City
199811 GCSEsThe Burton Borough School, City, State
CV Overview
School Attended
- Pearson Education Ltd
ABC Awards
De Montfort University
Wolverhampton College
The Burton Borough School
Job Titles Held:
- Intensive Family Support Service Manager
Service Manager
Consultation and Engagement Officer
Parenting Co_ordinator Lead
Offender Manager
Degrees
- Diploma in Management Management and Leadership
Tutor Training L3 Training
Bachelor of Arts Community and Criminal Justice
Diploma of Higher Education L4 Community and Criminal Justice
A-Levels Drama and Theatre Studies
11 GCSEs
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