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Housekeeper/waitress/customer service CV Example

CV Score: 90%

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HOUSEKEEPER/WAITRESS/CUSTOMER SERVICE
Summary
A highly motivated individual looking to find work within any sector. I am a hard working bubbly individual with a clean driving license. My main qualities are maintaining a high level of professionalism, being organised, good communicative skills, adaptability to change of circumstances, good leadership qualities, great time management and a good team worker.
Experience
Housekeeper/waitress/customer service
July 2012 to January 2017
The lugger hotel - Penzance, Cornwall

My duties include:

  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Emptied and cleaned all waste receptacles.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Set up and cleaned banquet and conference rooms.
  • Supplied guests with extra towels and toiletries when requested.
  • Informed supervisor when supplies were low.
  • Removed rubbish and dirty linens from room attendant carts.
  • Swept and vacuumed floors, hallways and stairwells.
  • Delivered special request items such as cribs to guest rooms.
  • Cleaned rooms to the satisfaction of all clients.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Consistently adhered to quality expectations and standards.
  • Correctly calculated charges, issued bills and collected payments.
  • Greeted guests and communicated about wait time.
  • Hand-washed dishes and glassware thoroughly.
  • Provided high quality service.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Took phone calls and provided accurate and appropriate information in response to customer inquiries.
  • Maintained up-to-date records at all times.
  • Greeted and registered guests and issued room keys.
  • Recommended top dining and entertainment options for guests in the Penzance area.
  • Monitored room availability using EVIVVO.
Host/Cashier/Waitress
June 2006 to June 2007
Lavenders Cafe (Penzance Train Station - Penzance, Cornwall
My duties included:
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and rubbish.
  • Greeted customers in the cafe, took orders, seated customers, handled payment and thanked customers.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Loaded dishwashers and hand-washed items such as pots, pans, knives.
  • Located items requested by customers.
  • Placed food servings on plates and trays according to orders or instructions.
  • Portioned and wrapped food.
  • Prepared coffee-based and other beverages on request; serve prepared pastries anmersd other food items.
  • Stocked cabinets and serving areas with condiments, and refilled condiment container.
  • Communicated with customers regarding orders, comments, and complaints.
  • Maintained contact with kitchen staff, management, serving staff, and customers.
  • Set tables with clean linens, condiments, and other supplies.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Effectively used items in stock to decrease waste and profit loss.
  • Checked in deliveries and signed off on products received.

Care Assistant
September 2005 to December 2005
Trevaylor Manor, Penzance - Penzance, Cornwall

My duties included:

  • Bathing, washing and dressing patients.
  • Helping co-workers when asked or instructed to.
  • Meeting basic human communication needs by taking the time to listen and bonding with the patient being cared for.
  • Tackling difficult behavior in a positive and professional mannerism.
  • Feeding patients that are unable to do so themselves.
  • Accompanying those to the toilet that are not capable of doing so themselves.
  • Meeting personal hygiene needs of the patients.
  ​
Housekeeper
May 2004 to September 2004
Chy an Moor Hotel - Penzance, Cornwall

My duties included:

  • Cleaned rooms to the satisfaction of all clients.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Delivered special request items such as cribs to guest rooms.
  • Swept and vacuumed floors, hallways and stairwells.
  • Removed rubbish and dirty linens from room attendant carts.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Supplied guests with extra towels and toiletries when requested.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Education and Training
GCSE : MathsPenwith College - Penzance, Cornwall, UKI am currently doing my GCSE maths to improve on grades I did not get leaving Secondary School.
Numeracy, 2010Level 1 certificate in Adult Numeracy - Penzance, Cornwall, UK
2008Level 1 Cetificate in Adult Literacy - Penzance, Cornwall, UK
2010Cornwall Neighbourhoods for Change - Penzance, Cornwall, UK
During a time in my life where I had young children I kept myself busy by going on courses and gaining certificates. I achieved:
  • Understanding Family Relationships (3 credits at level entry 3
  • NOCN Entry Level Award in Progression (Entry 3)(QCF)
OCR Level 1 Certificate for IT users (New CLAIT), 2006E2E program - Penzance, Cornwall, UK
CLAIT is qualification that trains you to be computer literate in:
  • Using a computer
  • Word processing
  • Spreadsheets
  • Databases
  • Graphs and charts
Level 2 BTEC First Diploma Early Years, 2004Penwith College - Penzance, Cornwall, UK
2003Cape Cornwall Secondary School - Penzance, Cornwall, UKAt secondary school I studied: Maths, English, Science, French, Food Technology, Art, Music and Religious Education. I came out of school with 2 GCSEs grade C or above.
First AidSt Johns Ambulance - Penzance, Cornwall, UK
I am a compentant and confident first aider with certificates and 7 years experience to show that I am able to:
  • Manage a First Aid incident
  • Perform initial assessment of a casualty
  • Manage an unconscious casualty
  • perform Cardio-Pulmonary resuscitation
  • Perform the Top to Toe survey
  • Recognize and deal with a casualty in shock
  • Recognize and deal with a patient bleeding externally

During the 7 years at St Johns Ambulance I also achieved and gained certificates for:
  • Demonstrators course
  • Firefighting/Prevention
  • Fire awareness lecture
  • Radio communications
  • Cadet life
  • Environment

I spent alot of my time attending Lands End and The minack Theatre being there as a First Aider so gathered alot of experience in doing so.

​
Skills
Communication, Decision making, Time management, Self motivation, Conflict resolution, Leadership, Adaptability.
Interests
  • Dog related - Learning the history of certain breeds, Learning to manage unstable behaviors in dogs, walking my dogs.
  • Spending time with my 2 children.
  • Arts and crafts.
Build Your Own Now

CV Overview

Companies Worked For:

  • The lugger hotel
  • Lavenders Cafe (Penzance Train Station
  • Trevaylor Manor, Penzance
  • Chy an Moor Hotel

School Attended

    Penwith College
    Level 1 certificate in Adult Numeracy
    Level 1 Cetificate in Adult Literacy
    Cornwall Neighbourhoods for Change
    E2E program
    Cape Cornwall Secondary School
    St Johns Ambulance

Job Titles Held:

    Housekeeper/waitress/customer service
    Host/Cashier/Waitress
    Care Assistant
    Housekeeper

Degrees

    GCSE : Maths
    Numeracy , 2010
    2008
    2010
    OCR Level 1 Certificate for IT users (New CLAIT) , 2006
    Level 2 BTEC First Diploma Early Years , 2004
    2003
    First Aid

Where can I find a The lugger hotel Housekeeper/waitress/customer service CV example in Penzance East, Cornwall?

This is an actual CV example of a Housekeeper/waitress/customer service who works in the Housekeeper/waitress/customer service Industry. LiveCareer has 33461 Housekeeper/waitress/customer service CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.

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