Head Doorman/Security Officer CV Example

• Crowd Management- responsibilities Participated at BT London Live Hyde Park & Victoria Park and the Athletes Parade for the London 2012 Olympics Preventing and reporting any over crowding To reduce crowd related problems, including maintaining a state of calm to minimise any injury Prevent unauthorised access to the site by the public, and to restricted areas by guests Provide assistance and support to emergency services in the event of a major incident Reporting any anti-social behaviour, illegal activity or perceived dangers to the supervisor Proving excellent customer service, assist with the wellbeing of the public attending events and be helpful and friendly at all times Ingress to and egress from the venue safely, calmly and professionally.

• Reception responsibilities Provide professional reception support to external visitors, guests and employees.
• Signing in all visitors and external guests and issuing access control passes Ensure the reception area remains well managed and kept in a tidy and professional state at all times Booking Taxis, couriers and meeting rooms and arranging and organising travel and accommodation for the board of directors Using telephone to transfer calls over to the relevant department Office Management – responsibilities Space planning and office moves Investigate and report any minor/small building repairs to the building contractor Facilities and Equipment Management responsibilities Procurement and maintenance of all office equipment Management of hard and soft service contractors Carry out workstation and Display Screen Risk Assessments and Health and safety management which includes updating the fire log book.
• Organising the monthly emergency lighting test, electrical installation teat, and the annual fire extinguisher test, server room integrity test and air quality testing Building & Security Management Responsibilities Managing the control of keys throughout the building, ensuring all keys are signed in and out.
• In addition on 24 hour call out and key holder.
• Liaising with the landlords security and building manager for all general problems Emergency Control Officer & First Aider Ensure any problems with the building are reported and resolved by the security and building manager.

• Provide professional reception support to external visitors, guests and employees.
• Signing in all visitors using the signing in procedures, ensuring all external guests receive access control passes and a briefing on security & H&S.
• Ensure the reception area remains well managed and kept in a tidy and professional state at all times Booking Taxis, couriers and meeting rooms for management and the mayoral office Overseeing the control of incoming parcels and deliveries in-line with outlined procedures Using a multi-line digital telephone answers and directs incoming calls to appropriate staff in the contact centre.
• Screens calls using tact and diplomacy; accurately refers calls the relevant person in the contact centre; takes accurate phone messages, and directs callers to voice mail when appropriate.
• Oversee and direct workflow, independently respond to inquiries, complaints, and concerns from callers and visitors.
• Office Management
• Liaise with the Project and Contact Centre Manager on office move requests, working with the customer to agree space-planning solutions.
• Oversees operational needs for Contact Centre.
• Develops and maintains administrative procedures; recommends, develops, and implements changes as appropriate.
• Oversee maintenance of office record-keeping systems.
• Initiates and performs follow-up with the One Card & Finance Department on a range of issues, including recharges, One Card purchases, purchase authorisations and other forms; maintains a working knowledge of changing policies and procedures; follows up as necessary to ensure timely completion of forms and payments.
• Oversees facilitation of space utilisation for The Contact Centre.
• Primary contact for equipment purchases and inventory.
• Works with vendors regarding purchase, rental or lease agreements of office inventory.
• Coordinates office equipment maintenance; expedites requests for repairs or service when needed.
• Manage contractors; ensuring the correct appointed contractor is called to deal with ad-hoc issues on the site.
• Arrange and manage planned preventative maintenance across the sites.
• Manage Health & Safety standards as defined by both legislation and the F, H&S Manager.
• Completing alarm testing and other duties in connection with Health & Safety, reporting risks and hazards.
• Building & Security Management – Responsibilities Managing the control of keys throughout the building, ensuring all keys are signed in and out.
• In addition on 24 hour call out and key holder.
• Ensure security is arranged and update guard on potential visitors after normal working hours Emergency Control Officer & First Aider Ensure problems with the building are reported and resolved by the building manager.

• The day to day supervision of a team of five Facilities Assistants The delivery of facilities support services for two London offices including setting rotas and allocating resources ensuring sufficient staffing levels are maintained at all times.
• Allocating workloads and setting deadlines.
• Conducting appraisals and setting individual objectives.
• Approving and recording leave and absences.
• Participation in departmental meetings with FM and HoD.
• Participation in disciplinary and grievance procedures.
• Direct budget responsibility for up to £1million for Post, Print / Photocopying and Archive and Waste Management.
• Acted as Assistant Facilities manager for three months co-ordinating the relocation and amalgamation of two London based offices.
• This move improved communication, social networking, and reduced cost-base Managing storage audits with external contractors.
• Responsible for all internal office moves.
• Contract management - responsibilities Postal Services, Royal Mail and DX.
• Applications for new licences and services and monitoring volumes.
• Office stationery.
• After a review I managed to negotiate a new contract with alternative stationary suppliers saving us over 50% off a 260K budget Archive and document management.
• After a successful archiving project I managed to save the business 25% off a 125K budget Courier services.
• Managed to negotiated a deal saving the business 50% off a
• £1million budget External print and reprographics.
• Setting SLA's for all internal print / photocopying and laminating.
• I was successful in negotiating a deal that saved the business 40% off a 90K budget Building and Facilities
• 24 hour call out and key holder.
• Routine Health & Safety inspections.
• Fire Marshall.
• Responsible for the effective management and utilisation of all internal storage areas.
• Attending department and external contractors meeting providing accurate minute taking Management of the archiving process through Iron Mountain in accordance with the legal guidelines and procedures of the business Writing and setting procedures for the facilities department Making up induction packs new partners, solicitors and trainees and inducting them on there first day.
• Overseeing from start to finish that all photocopying jobs and other ad hoc duties are completed.
• Updating budgetary spreadsheets on a regular basis and report back monthly spend to the Facilities Manager and Head of Facilities.

• Lodging legal documents and skeleton arguments at the High Court.
• Ensure the safe delivery of barrister's papers to court for trials.
• Responsible for the supply of all stationary requirements.
• Responsible for the administration of fee notes.
• Participation in venue set up for client Networking events.
• inputting details on the Meridian database of closed files.

Supervising shifts, till reconciliation, data entry, stocktaking, merchandising, promotions and general sales.