Guest Experience Advisor CV Example
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KarenWilson
Summary
A motivated and trustworthy person with a recent background in Guest Experience Services after a very busy and successful Police career spanning 30 years. A confident and outgoing personality with the ability to learn new skills whilst also utilising transferable skills and the skill set to assess situations quickly and deal with them efficiently through effective communication.
I am also the recipient of workplace awards recognising outstanding work.
Experience
02/2021 - Current
Guest Experience Advisor, Company Name, City, State
- Being the face of the company and maintaining excellent customer satisfaction by resolving issues, complaints and answering questions efficiently and effectively and professionally in person, by email, telephone and social media platforms.
- Guest services opening and closing procedures at the start and end of the day to include cashing up procedures.
- Processing cash and card payments utilising the pdq machine and the till.
- Collaborating with the other members of the centre teams (Retail, marketing, facilities and security) to deliver outstanding customer service.
- Updating and inputting information into the guest services logs and shared calenders in order to keep accurate reports.
- Give out information and advice about available products and services available to our guests.
- Promote additional goods available to purchase from the centre.
- Helping our guests feel valued and appreciated by going the extra mile to ensure the guest is at the heart of what we do.
- Having responsibility for uploading the careers within the centre to the webpage.
- Assisting the Guest Experience manager with additional responsibilities ie the rota and banking. and uploading career vacancies onto the centres website for the brand partners.
01/2000 - 11/2020
Detective Constable/Uniformed Constable, Company Name
- Accredited detective constable working within a very busy and fast moving adult abuse team. Preparing and conducting formal interviews with victims and suspects and witnesses to achieve best evidence and completing investigations within agreed timeframes and presenting cases to the crown prosecution service and courts.
- The safeguarding and signposting of vulnerable victims.
- Working as part of a team and also on an individual basis managing a large caseload prioritising work based on the risk, threat, harm and other relevant factors.
- Use of multiple internal police systems and microsoft word.
- Presented evidence in all court settings.
- Performed in a variety of uniformed police roles and in a variety of police teams in both a reactive and proactive role.
10/1990 - 01/2000
Uniformed Police Constable, Company Name, City
- Front line police officer working in two very busy and diverse London boroughs in a variety of police roles.
- Police trained instant response driver.
- Public order trained officer to level 1 deployed at a variety of large scale public order demonstrations.
- Police trained call handler working within the communications room.
- Tutor constable.
09/1989 - 10/1990
Metropolitan Police Cadet, Company Name, City
- Residential one year training cadetship to become a police officer completing numerous academic and physical training modules. This cadetship moulded me for the rest of my police career and is rightfully described as a 'journey of self discovery.'
Skills
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Education
1988
Denny High School
- I obtained 5 'O' grade passes whilst at school in English, Mathematics, History, Arithmetic and Geography.
- SVQ in physical education.
Hobbies
- I love to walk my dog in the countryside and enjoy being outdoors.
- I keep myself physically fit to a high standard and love participating in group cycle classes and strength based classes.
- I love bodyboarding.
- I enjoy the company of my family and friends and socialising.
CV Overview
School Attended
- Denny High School
Job Titles Held:
- Guest Experience Advisor
Detective Constable/Uniformed Constable
Uniformed Police Constable
Metropolitan Police Cadet
Where can I find a CV example in Stafford, STS?
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