Graduate and Leadership Specialist CV Example
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GRADUATE AND LEADERSHIP SPECIALIST
Personal Statement
Specialising in developing future talent through strong leadership and clear objectives. Highly effective at incorporating creative leadership skills to achieve business objectives Graduate and Apprenticeship talent sucess. Has a reputation for delivering on multiple projects with evidence of success, improving efficiencies, effectiveness within budget. Experience of Organisational development and delivery of a continuously improving Graduate Scheme that truly reflects a high performing organisation. Experience of talent development processes and tools. Plans and organises workload and multiple talent development programmes whilst accounting for changes and conflicts in priorities and stakeholders. An extremely flexible individual that is seen as a positive influence in organisation recruitment and development decisions.
Skills
Change focused:
Spots trends, and acts on own initiative when change is required to assist the overall business strategy. Unafraid to make difficult decisions and personally deliver change whilst overcoming associated operational challenges
Leadership driven:
High work ethic, constantly striving to bring all on the journey. Seeks to lead through example, experience & training in leadership tools and literature
Collaborative & trusted approach:
Openly celebrates and drives progression in those I line manage with talent and drive, whilst will tackling under performance in a clear and decisive manner. Utilises large senior network to support Graduates in their personal career development
Experience
Graduate and Leadership Specialist05/2016 to CurrentAllianz InsuranceNational, England
- Reporting directly as performance manager into the business area management board for current graduate intake. Responsible for graduate, summer intern and apprenticeship recruitment, implementation and performance for Allianz claims - which retains over 1600 employees
- Currently leading the implementation of Allianz UK Apprenticeship programme under the recent government changes. To date responsible for decisions on FTE, levels of apprenticeships, overseeing the tender process for external provider and implementation and recruitment of the first intake
- Responsible for Allianz UK wide Team Leader assessment, selection and evaluation
- Implemented (from initial project concept) a first of its kind, Technical Leadership Development Programme, with the purpose of creating a leadership pipeline of managers for the future. Under my lead, the programme is now in its third year and nominated for 3 industry awards in 2017, and delivering to date over �1 million savings for Allianz UK
- Provides sole structure to career planning and paths for the whole division and supports the management of Professional Development Qualifications and associated career development. Development of a career pathway for the division in 2017, changing the landscape of career progression for all staff
- Steering group member for an Allianz UK operational development programme, accredited by the Institute of Learning Management, including programme development, improvement and on-going coaching and support of delegates
- Work closely with Head of Operations and Continuous Improvement on recruitment strategy and measures of success of inductions/schemes for Graduates and Apprentice's, seeking out new ways to be a differentiator in the market
- Timely, concise and specialised MI dashboard reporting to all major stakeholders in all areas of talent management
- Responsible for talent board matrix reporting for the division on graduate population, and main advisor to heads of claims future development programme steer
Senior Training and Development Controller03/2013 to 04/2016Allianz InsuranceBirmingham, West Midlands
Responsible for:
- Implementation of a new technical induction programme with 6 months of training, coaching and development to reach desired competency for the operational functions. Oversaw national implementation, with continued support of technical and operational functions
- Implemented consistent and achieveable Training Needs Analysis across the Claims Division, to ensure levels of comptency and requirements met
- MI and upwards senior management reporting via specialist dashboards and systems
- Writing, and sign off of training material and internal examination material accredited by the CII ( external body)
- Training Lead for two large scale system implementation projects - the largest scale projects for Allianz UK in 2015- 16
- Oversight of four project managers for a large scale project involving training of over 800 employees in a technical sector. Organised training schedules, equipment and facilities and national locations including all of Ireland, and all training sessions for an engineering modernisation project that took paper reporting to completely digital remote reporting. ( six month secondment)
- Supervision of the more junior members of the training team, supporting recruitment, interviewing and probation
- Induction of over 175 claims handlers within the first 18 months of the role, for 8 weeks, including their first two probationary meetings and reporting to senior operational managers
Customer Quality Claims Handler08/2012 to 03/2013Allianz InsuranceBirmingham, West Midlands
- Internal claims files auditing of claims, including feedback to claims handlers, team leaders and training team on training needs analysis
- Muliti discipline reporting, including the creation of a report pack providing MI and trends in a digital and efficient format, allowing manipulation across teams and business areas
- Divisional wide blind file reviews, with findings reported to senior stakeholders, including identification of areas of inefficiency and financial leakage
- Supported local staff internal and external qualifications through CII representative role (voluntary), ensuring development of talent where identified
Deputy Customer Claims Team Leader05/2009 to 07/2012Allianz InsuranceBirmingham, West Midlands
Claims Handler/Senior Claims Handler11/2005 to 04/2009Allianz InsuranceBirmingham, West Midlands
Claims Administrator03/2004 to 11/2005Allianz InsuranceBirmingham, West Midlands
Bartender/Waitress01/2004 to 09/2004Bar EdgeBrierley Hill, West Midlands
Sales Assistant /Part Time Supervisor07/1999 to 12/2003Millies CookiesBrierley Hill, West Midlands
Education and Training
Bachelor of Arts: Financial Services Management2013Edinburgh Napier UniversityEdinburgh, Scotland2:1
Advanced Diploma: General Insurance2006Chartered Insurance InstituteBirmingham, West Midlands, England
A Level2000Halesowen CollegeHalesowen, West Midlands, England
Business Studies - A
Geography - A
English Literature - D
GCSE1998Redhill Secondary SchoolStourbridge, West Midlands, England
English - A
English Literature - A*
Geography - B
Maths- C
Sciences - C
Food Technology - C
Interests
Outside of work, I enjoy spending time with my family, including sightseeing different areas of the UK, specifically historic sights. I am a keen runner and compete often in obstacle course races, and large scale running events such as the Birmingham half marathon and the Paris marathon in 2016. I also have a great family and friend network and enjoy spending time socialising over good food and great company.
CV Overview
Companies Worked For:
- Allianz Insurance
- Bar Edge
- Millies Cookies
School Attended
- Edinburgh Napier University
Chartered Insurance Institute
Halesowen College
Redhill Secondary School
Job Titles Held:
- Graduate and Leadership Specialist
Senior Training and Development Controller
Customer Quality Claims Handler
Deputy Customer Claims Team Leader
Claims Handler/Senior Claims Handler
Claims Administrator
Bartender/Waitress
Sales Assistant /Part Time Supervisor
Degrees
- Bachelor of Arts : Financial Services Management 2013
Advanced Diploma : General Insurance 2006
A Level 2000
GCSE 1998
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