Flight Dispatcher. Turn Around Coordinator CV Example
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FLIGHT DISPATCHER. TURN AROUND COORDINATOR
Summary
Meticulous and hardworking Turn
Around Coordinator emphasising efficiency and accuracy in all operations. Skilled
in resolving conflicts through proactive communication in a fast-paced,
team based environment and willing to work a flexible schedule.
Skills
- MS WIndows
- Calm under pressure
- Team worker
Experience
June 2013 to Current
AZZURRA Ground Handling Services Heathrow Airport, EnglandFlight Dispatcher. Turn Around Coordinator
- Planning and overseeing the arrival and departure process of the aircraft.
- liaising with all internal and external stakeholders, including the airport centre, gate teams, suppliers and flight deck crew.
- Directing ground crews in the loading and unloading of aircraft cargo or baggage, ensuring that the airline policies are carried out accordingly and safety regulations are followed.
- Controlling arriving, departing and transitioned aircraft in the airport.Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Checked air cargo against documentation to identify and resolve any discrepancies.
- Calculated the aircraft weight and balance, performance and fuel requirements.
- Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.
- Reduced company costs being proactive in respect to the potential delays and ensure the on time departure of the flight.
- Inform pilots potentially hazardous conditions.
- Maintained air-to-ground and point-to-point radio contact with aircraft commanders.Coordinated communication between air traffic control and maintenance personnel.
- Prepared relevant SRM documents in conformance with the Safety Management System (SMS) order.
- Releasing the aircraft for flight providing that the crew agreed with all information stated on the load sheet.
May 2006 to June 2013
AlitaliaHeathrow airport, EnglandSenior Passenger Service Agent, Ticket Desk Agent.
- Addressed passengers' concerns about delayed and cancelled flights and resolved the issue through rebooking and reissuing their tickets.
- Sold over 30 tickets and processed more that 50 ticket changes per week within all handled companies such as Aliatalia, Tap Portugal, Olympic Air, Air Malta and Air Mauritius.
- Promoted upgrade options to customers, resulting in10% increase in passengers choosing to upgrade to premiun economy and business class.
- Relayed updates and information to passengers in a friendly and timely manner.
- Maintained a friendly, positive attitude when dealing with distressed passengers.Determined special assistance needs of passengers.
August 2003 to March 2006
A.W.A ToursSimon Bolivar I. Airport -Caracas, VenezuelaPassenger Service Agent. Administrative assistant for Alitalia
- Promoted the safety, comfort and welfare of passengers by prioritizing the flight's boarding whilst complying with the company policies.
- Supervised unaccompanied minors prior to the flight.
- Checked in an average of 30 passengers per hour.
- Obtained signatures for financial documents, and internal and external invoices.
- Processed client rebate reconciliation, reporting and cheque requests.
- Administrated the cash flown for the recurrent expenses
Education
2015
University of West London
South Ealing, EnglandTourism Management
Master of Arts with Merit in Tourism Management
South Ealing, EnglandTourism Management
Master of Arts with Merit in Tourism Management
2003
Simon Bolivar University
Caracas, VenezuelaTourism Management
Advanced technician in tourism managemen
Caracas, VenezuelaTourism Management
Advanced technician in tourism managemen
Aditional Training
- Dangerous Goods and safety (2015).
- Airline Reservation and Ticketing systems (Sabre,Galileo, Amadeus).
- Airline Load Control Systems (Arco, Sita, Altea, Sabre).
- World tracer and baggage tracing course.
Languages
- Fluent reading/writing English.
- Advanced reading/writing Italian.
- Native tongue Spanish
CV Overview
Companies Worked For:
- AZZURRA Ground Handling Services
- Alitalia
- A.W.A Tours
School Attended
- University of West London
Simon Bolivar University
Job Titles Held:
- Flight Dispatcher. Turn Around Coordinator
Senior Passenger Service Agent, Ticket Desk Agent.
Passenger Service Agent. Administrative assistant for Alitalia
Degrees
- Tourism Management
Tourism Management Advanced technician in tourism managemen
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