My responsibilities include helping senior citizens understand their pension and benefit payments. Identifying vulnerable people in situations of financial hardship and ensuring they receive the appropriate support. Handling government classified information and following strict security protocol at all times. I'm also responsible for:
After making significant contribution to the launch, representation and success of the premium car brand, the decision was made to move operations closer to BMW's Head Office, which subsequently brought an end to the Capita contract.
Following a successful application, I began my new position on the BMW UK campaign - the most prestigious and sought after department in the Capita client portfolio. My role was to act as ambassador for the BMW series vehicle range, Providing extensive, in-depth answers to technical and product enquiries via phone, email and social media. My other duties included:
Being a member of a multi-skilled customer service team enabled me to develop my own expertise with the help of training programmes in sales, customer service, complaint handling and bespoke letter writing. I was able to establish myself as a prominent member with advanced product knowledge, this led me to become the departments dedicated "Technical Specialist" giving me extra responsibilities and direct contact with the technical team in the BMW Head Office.
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