Customer Service Apprentice CV Example
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CUSTOMER SERVICE APPRENTICE
Summary
I have recently completed my NVQ Level 2 in Customer Service, whilst working full- time at Norwich Train Station. I am now looking to use those skills gained in a different industry. From having 3 years working with the public, I am customer- service focused and able to adapt to different situations and the varieties of people I come across. I enjoy learning new things, I am reliable, committed, responsible, proactive and resourceful.
Experience
March 2016
Greater AngliaCustomer Service ApprenticeAs a Customer Service Apprentice, I am currently moving around different departments at Norwich Train Station learning different job roles. For example; working in the ticket office, customer relations where I mostly deal with complaints, customer service office, on board the trains in the cafe bar and train presentation which involves cleaning.
My day to day duties vary depending which department I am working in, they include; answering and making telephone calls, both internally and to customers, as well as writing letters and emails. I assist with helping disabled passengers, for example visually impaired of passengers in wheelchairs, on and off the trains. I deal with cash handling when selling tickets, as well as up selling. Carrying out security checks, to ensure doors are locked and that at no point passengers or staff can be put in danger.
My day to day duties vary depending which department I am working in, they include; answering and making telephone calls, both internally and to customers, as well as writing letters and emails. I assist with helping disabled passengers, for example visually impaired of passengers in wheelchairs, on and off the trains. I deal with cash handling when selling tickets, as well as up selling. Carrying out security checks, to ensure doors are locked and that at no point passengers or staff can be put in danger.
June 2014 to March 2016
Mitchell and ButlersWaitressI worked as a waitress while I was studying at college. I provided a professional, friendly, attentive and engaging service. I promoted items on the beverage list and restaurant specials and proactively prepared for large parties and reservations. I followed and maintained health and safety policies when handling food and drink. I used my initiative during periods and supported other areas of the restaurant during busy periods. I maintained stock, took delivery orders as well as making them.
September 2012 to June 2014
Norwich City CollegeVoluntary Placement
I have previously completed a two year course Children and Young Peoples Workforce course at Norwich City College alongside completing 800 hours voluntary work within a childcare setting which made up 50% of my course. My first placement was at Norwich City College nursery; working with 6 month old babies to 4 year old children. For my second year placement, I worked at Attleborough Infant School, with children aged 4 to 7 years.
Day to day duties which I got involved with were creative and physical activities, serving food during snack and lunch times, providing feedback to parents and carers and working as part of the team to ensure that the children's needs were met.
Education
Norwich City College
September 2013 - June 2014
Children and Young Peoples Workforce Level 3 Extended
Grade: B
September 2013 - June 2014
Children and Young Peoples Workforce Level 3 Extended
Grade: B
Norwich City College
September 2012 - June 2013
Children and Young Peoples Workforce Level
Grade: PASS
September 2012 - June 2013
Children and Young Peoples Workforce Level
Grade: PASS
Wymondham High School
September 2007 - May 2012
GCSE
English Language - Grade: C
English Literature - Grade: B
Maths - Grade: C
Adult Numeracy - Grade: C
Science 1 - Grade: C
Science 2 - Grade: C
Ict - Grade: C
September 2007 - May 2012
GCSE
English Language - Grade: C
English Literature - Grade: B
Maths - Grade: C
Adult Numeracy - Grade: C
Science 1 - Grade: C
Science 2 - Grade: C
Ict - Grade: C
Interests
I enjoy swimming and have done from a very young age, at 17 years old I qualified to be a lifeguard. I play the piano, which I have performed in my local church several times and I also play the drums.
CV Overview
Companies Worked For:
- Greater Anglia
- Mitchell and Butlers
- Norwich City College
School Attended
- Norwich City College
Wymondham High School
Job Titles Held:
- Customer Service Apprentice
Waitress
Voluntary Placement
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