Customer Service CV Example
CV Score: 70%
Serco － Stevenage, Hertfordshire
In my current role I am assisting members of the public over the phone in regards to school admissions, health and community service enquires and general enquires related to Hertfordshire County Council and the needs of the Hertfordshire's public.
Fujitsu － Stevenage, Hertfordshire This role entailed assisting customers over the phone with IT issues and logging calls using the Remedy system. Providing Microsoft Exchange support for desktop clients and OWA Assistance provided to customers using iOS, Windows 7 and Windows 10. I dealt with handling incoming Sev-1 calls, providing first time resolutions quickly, efficiently and to a high standard. I also assisted customers through email via a centralised mailbox system. Support was provided for Windows Active Directory, TCP/IP and DNS. I had to manage, prioritise and maintain workloads in a fast paced IT environment, through inbound calls and keep scheduled outbound calls
Boots Healthcare － Nottingham, Nottinghamshire
During my time with Boots, my role involved assisting customers over the phone with IT issues. I spent 5 months working within the Windows 7 Warranty Support team supporting stores in their windows migration and providing assistance & support to members of the desk. I handled incoming Sev-1 calls, providing first time resolutions quickly, efficiently and to a high standard. I have managed, prioritised and maintained workloads in a fast paced IT environment, adapted efficiently to new procedures & learn new skills quickly to implement them effectively. I also provided training documents and presentations to colleagues and prepared and presented excel reports to senior members of staff detailing call volumes & trends.
Key Skills Level 2 in Communications
Key Skills Level 2 in Application of Number
City & Guilds Level 3 NVQ in Contact Centre Operations (QCF)
Diploma & Technical Certificate Advanced level Apprenticeship in Contact Centre Operations (Business Skills Sector)
BTEC Level 2 Diploma in Music
Extended Course in Music Technology
GCSEs x9
CV Overview
Companies Worked For:
- Serco
- Fujitsu
- Boots Healthcare
Job Titles Held:
- Customer Service
Technical Analyst
Where can Ifind a Serco Customer Service CV example in Knebworth, North Hertfordshire?
This is an actual CV example of a Customer Service who works in the Customer Service Industry. LiveCareer has 25893 Customer Service CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.
