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Customer Service CV Example

CV Score: 70%

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CUSTOMER SERVICE
Summary
An enthusiastic, self-motivated & highly organised individual with an all-round passion for Customer Service.  With the ability to work well in a group of others aiming for a common goal but retain confidence in working on my own initiative.  Extensive knowledge & experience within customer focused based roles and gain great satisfaction from providing an excellent experience. Extensive knowledge of Microsoft applications such as Word, Excel & PowerPoint. I am motivated by self-development through expanding responsibilities and challenges & consider myself to be a friendly, helpful & conscientious individual.
Experience
Customer Service Jul 2017 to Current
Serco - Stevenage, Hertfordshire

In my current role I am assisting members of the public over the phone in regards to school admissions, health and community service enquires and general enquires related to Hertfordshire County Council and the needs of the Hertfordshire's public.


Technical AnalystApr 2017 to Jul 2017
Fujitsu - Stevenage, Hertfordshire This role entailed assisting customers over the phone with IT issues and logging calls using the Remedy system. Providing Microsoft Exchange support for desktop clients and OWA Assistance provided to customers using iOS, Windows 7 and Windows 10. I dealt with handling incoming Sev-1 calls, providing first time resolutions quickly, efficiently and to a high standard. I also assisted customers through email via a centralised mailbox system. Support was provided for Windows Active Directory, TCP/IP and DNS. I had to manage, prioritise and maintain workloads in a fast paced IT environment, through inbound calls and keep scheduled outbound calls
Technical AnalystFeb 2014 to Mar 2017
Boots Healthcare - Nottingham, Nottinghamshire

During my time with Boots, my role involved assisting customers over the phone with IT issues. I spent 5 months working within the Windows 7 Warranty Support team supporting stores in their windows migration and providing assistance & support to members of the desk. I handled incoming Sev-1 calls, providing first time resolutions quickly, efficiently and to a high standard. I have managed, prioritised and maintained workloads in a fast paced IT environment, adapted efficiently to new procedures & learn new skills quickly to implement them effectively. I also provided training documents and presentations to colleagues and prepared and presented excel reports to senior members of staff detailing call volumes & trends.

Education and Training

Key Skills Level 2 in Communications                                              

Key Skills Level 2 in Application of Number                                 

City & Guilds Level 3 NVQ in Contact Centre Operations (QCF)   

Diploma & Technical Certificate Advanced level Apprenticeship in Contact Centre Operations (Business Skills Sector)

BTEC Level 2 Diploma in Music

Extended Course in Music Technology

GCSEs x9

Interests
In my spare time I enjoy reading, using the internet, playing music & photography.  I have an keen interest in fashion, film and music. I assist with a small independent clothing company providing design ideas and assist with video and photography projects. I enjoy pattern cutting and designing my own clothes as well as photographing these for personal archives and lookbook style projects.
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CV Overview

Companies Worked For:

  • Serco
  • Fujitsu
  • Boots Healthcare

Job Titles Held:

    Customer Service
    Technical Analyst

Where can Ifind a Serco Customer Service CV example in Knebworth, North Hertfordshire?

This is an actual CV example of a Customer Service who works in the Customer Service Industry. LiveCareer has 25893 Customer Service CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.

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