In my current role I am assisting members of the public over the phone in regards to school admissions, health and community service enquires and general enquires related to Hertfordshire County Council and the needs of the Hertfordshire's public.
During my time with Boots, my role involved assisting customers over the phone with IT issues. I spent 5 months working within the Windows 7 Warranty Support team supporting stores in their windows migration and providing assistance & support to members of the desk. I handled incoming Sev-1 calls, providing first time resolutions quickly, efficiently and to a high standard. I have managed, prioritised and maintained workloads in a fast paced IT environment, adapted efficiently to new procedures & learn new skills quickly to implement them effectively. I also provided training documents and presentations to colleagues and prepared and presented excel reports to senior members of staff detailing call volumes & trends.
Key Skills Level 2 in Communications
Key Skills Level 2 in Application of Number
City & Guilds Level 3 NVQ in Contact Centre Operations (QCF)
Diploma & Technical Certificate Advanced level Apprenticeship in Contact Centre Operations (Business Skills Sector)
BTEC Level 2 Diploma in Music
Extended Course in Music Technology
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