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Customer Care Representative CV Example

CV Score: 80%

Love this CV?Build Your Own Now
CUSTOMER CARE REPRESENTATIVE
Summary

Dedicated Customer Service Representative,.energetic and reliable, motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude, skilled in high-end merchandise environments.

Experience
Customer Care Representative02/2013 to 01/2015MTN Connect FestacFestac, Lagos, Nigeria

Resolved product issues and shared benefits of new technology.

Managed quality communication, customer support and product representation for each client.

Assisted customers with store, product and services complaints.

Interacted with customers to follow-up on queries, orders and expectations.

Worked under strict deadliness and responded to service requests and emergency call-outs.

Managed cash, stock and inventory balances accurately.

Ranked as most effective technical support representative in the entire store.

Developed highly empathetic client relationships and earned reputation for exceeding customer satisfaction goals.

Worked as a team member performing cashier duties, product assistance.

Cross-trained and provided back-up for other customer service representatives when needed.

Teacher12/2011 to 11/2012Government Secondary SchoolKaoje, Kebbi, Nigeria

Applied positive reinforcement method to redirect negative behaviors.

Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.

Customer Care Representative09/2010 to 10/2011MTN Connect FestacFestac, Lagos, Nigeria

Excelled in exceeding daily technical support goals.

Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Skills
  • Team player
  • Energetic
  • Committed
  • Fast Learner
  • Dynamic
  • Persuasive
  • Resourceful
  • Excellent ethics
Education
MSc: Computer And Network EngineeringSheffield Hallam UniversitySheffield, South Yorkshire, United Kingdom
BSc: Computer Science2009Anambra State UniversityUli, Anambra, Nigeria
SSCE: Senior Secondary School Certificate2004Lagos State Model College, KankonBadagry, Lagos, Nigeria
Certifications

A+ & N+

Customer Service Representative Certificate

PMP/CIPM

HSE Level 2

Work History
Overnight Associate05/2015 to CurrentHollister CoSheffield, United Kingdom
Steward04/2015 to CurrentRichard Disney ResourcingSheffield, United Kingdom
Customer Care Representative02/2013 to 01/2015MTN Connect FestacFestac, Lagos, Nigeria
Teacher11/2011 to 10/2012National Youth Service CorpsKaoje, Kebbi, Nigeria
Customer Care Representative09/2010 to 10/2011MTN Connect FestacFestac, Lagos, Nigeria
Interests

Interacting, Networking and Learning.

Personal Information

Date Of Birth: 13th August, 1988

Sex: Male

Nationality: Nigerian

Additional Information

Professional Membership


  • Nigerian Institute Of Management (NIM)
  • International Institute Of Safety And Management (IIRSM)
  • Department Of Petroleum Resources (DPR)
  • Onshore Offshore Oil & Gas Professionals
Build Your Own Now

CV Overview

Companies Worked For:

  • MTN Connect Festac
  • Government Secondary School
  • Hollister Co
  • Richard Disney Resourcing
  • National Youth Service Corps

School Attended

    Sheffield Hallam University
    Anambra State University
    Lagos State Model College, Kankon

Job Titles Held:

    Customer Care Representative
    Teacher
    Overnight Associate
    Steward

Degrees

    MSc : Computer And Network Engineering
    BSc : Computer Science 2009
    SSCE : Senior Secondary School Certificate 2004

Where can I find a MTN Connect Festac Customer Care Representative CV example in Central, Sheffield?

This is an actual CV example of a Customer Care Representative who works in the Customer Care Representative Industry. LiveCareer has 31069 Customer Care Representative CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.

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