Contracting Officer Representative CV Example
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CONTRACTING OFFICER REPRESENTATIVE
Summary
I have significant experience in retail operations, management and customer service within a large UK retailer.
*I am hardworking, focused, dependable, dedicated and ambitious. I work well independently and with others and I am always keen to learn and extend my knowledge.
*I am willing to learn, having taken part within training programmes to enter into a management role.
*I am punctual and always willing to work to accomplish set tasks.
*More than 3 years' experience on a US Air Force installation.
Experience
05/2016 - Current
Contracting Officer Representative
- Fire Extinguisher Safety V1.0 - 15th August 2016.
- DOD IAA Cyber Awareness Challenge V2.0 - 13th April 2017.
- Force Protection - 5th May 2016.
- Human Relations - 15th August 2016.
- Records Custodian - 18th April 2017.
- Base Records Manager Training - 4th June 2015.
- Security Administration - 15th August.
- Suicide Prevention - 15th August 2016.
- Free Exercise of Religion Training - 26th January 2017.
- Combating Trafficking - 26th February 2017.
- USAF PRP General Training - 18th June 2015.
- Legal Lettings and Repossession Procedures - 3rd July 2014.
- Day to Day/ The Law in Letting and Management - 2nd July 2014.
- Housing Health and Safety Rating System - 16th March 2015.
- Contracting officer Representative with a mission focus - 25th February 2016.
- Overview of Acquisition ethics - 25th February 2016.
- Certifying Officer and Accountable Official Course CFI100 - 5th June 2017.
- Green Procurement CLC046 - 19th February 2015.
- DoD Government Purchase Card refresher training CLG004 - 24th November 2016.
- Purchase Card Online System (PCOLS) CLG005 - 19th February 2015.
- DoD Government Wide Commercial Purchase Card Overview - 9th September 2016.
- Certifying officer Legislation Training for Purchase card payments CLG006 - 9th September 2016.
- US Bank Corporate Payment Systems - 22nd June 2015.
- Micro-purchases and section 508 Requirements FAC047 - 16th February 2015.
- GSA Smart Pay purchase card training CLP 1 - 22nd June 2015 I am currently working within the Furnishings Management Section at RAF Feltwell as a QAE/COR.
- My duties include, Ensuring AFI compliance within all aspects of FMS.
- Ensuring the appliances and furniture requested by customers are in a good condition before the Contractor collects the items from the warehouse for the following days haulage deliveries.
- Upon receipt of appliances and furniture received into the warehouse from haulage pick-ups, I assess the items for any damage which the warehouse team flag.
- If an item has been damaged by a customer, an investigation into how it had occurred and if appropriate the charge is passed to the customer or the contractor.
- Processing appliance change out requests which are a result of the Engineer calls.
- Ensuring all items have a Barcode upon receipt into the Warehouse.
- Analysing the cost of appliances to determine if it is financially viable to repair or replace the items depending on the fault.
- Liaising with the Contractor and the warehouse supervisor to arrange collection of any appliances which require a repair or a Contract clean.
- Reviewing the condition upon return and ensuring the time scales within the Contract are met.
- Supporting the Appliance call desk and Customer service team by assisting them with any issues they may have regarding service calls, scheduling of haulage, and customer's queries.
- Working with the Inventory team by addressing any barcode issues with them as they arise.
- Aiding the removal of scrap stock by performing a cost analysis and deeming the items to be over the age threshold.
- To fulfil the Inventory compliance by completing an appliance inventory by gathering information, serial numbers, barcodes makes and models held within the base houses.
- Working with the warehouse team to solve any issues that arise with regards to the condition of stock.
- Collaborating with The Housing office to arrange the swap of US to UK appliances in Base Housing.
- Attending the deliveries and pick-ups from the Key and Essential service members to support them if they have any queries regarding their FMS experience.
- Also, to be a point of contact for the senior management during the delivery/pick-up.
- Supporting the Dorms on both RAF Lakenheath and RAF Mildenhall by planning and executing the FMS portion of projects to replace furniture in existing Dorm blocks as well as refurbed buildings.
- I am an active Government Purchase Card holder, which includes purchasing products for business needs and health and safety compliance.
- Reviewing requirements with the Leadership team on a quarterly basis.
- Monitoring the account to ensure all payments are made and purchases are tracked and logs are maintained to a high standard.
- Working with the GPC and Resources teams to increase funding where needed.
- Reviewing and updating the Spend plans and Fin plans for both the current financial year and the following.
- Ensuring AFI compliance.
- To keep the team morale high and show how valued the individuals are, I invest time into planning quarterly team building afternoons, ensuring all members of FMS have an input into how they wish to spend their time.
- Organising BBQ's, various functions and fun at work activities during the festive periods with help from the team.
- Celebrating birthdays within the FMS team by giving everyone a card.
- I am appointed as a COR on the Haulage, Maintenance and Repair services Contract.
- I monitor the Contractor on all aspects of the performance Work Statement.
- I ensure compliance by performing surveillance using various methods.
- Tracking routes and times of the haulage trucks to ensure our customers receive their furnishings in their chosen appointment times.
- Using the eMh reporting system to aid in the tracking of Service calls made by customers by cross referencing the report with the millage sheets to establish whether the Engineers have completed the jobs within the allotted time of 4 hours.
- Data entry into various spreadsheets to enable the tracking of each fund type to ensure FMS does not make any unauthorised commitments by allowing the Contractor to perform a task without the correct available funding.
- Forecasting the spend for the next quarter/ financial year.
- Forwarding this information to our Contracting office to enable them to produce the relevant documents.
- Advising the Contracting office to move funding when required.
- Reviewing and approving the Contract invoice monthly.
- Issuing the Contractor with service feedback by using information inputted into spreadsheets.
- Dealing with Customer complaints.
- Issuing Corrective action reports to the Contractor when the thresholds have not been met for the month.
- Attending the quarterly MFT meetings at the Contracting office.
- Maintaining a fair relationship with the Contractor to enable a great service to the FMS customers.
05/2014 - 05/2016
Housing Inspector
- I previously worked within the Housing Office at RAF Lakenheath as a Housing Referral Inspector.
- My duties include, inspecting community housing within the local area to apply the safety requirements on behalf of the Air Force.
- Scheduling appointments for my colleagues and myself.
- Completing, and updating records within the EMH system.
- I Support Military members, Estate Agents and property owners with complaints and disputes as well as answering daily questions and queries.
- Reviewing lease agreements on behalf of the Military member.
- Briefing the Military members on renting properties within the local community.
- Supporting the data gathering for Air Force Audit Agency (AFAA) and the Housing Requirements Market Analysis (HRMA).
- Working with local letting agents and property owners to increase and update the short term let property portfolio.
- Implementing change by updating the Adequacy Standards Checklist to current legislation.
- Completion of various training courses.
- I am a member of the PHMA Royal Chapter.
- I have taken part in the base Clean-Up Day.
- Volunteered myself to organise and implement a Christmas fun at work calendar of events for the Housing element team, including a Secret Santa and a festive breakfast meeting including our Leadership.
- During my time in the Housing office I was temporarily detailed to the Furnishings Management Section at RAF Feltwell, supporting the Quality Assurance Evaluator's with their daily duties.
- This is where I completed the training requirements enabling me to register as a COR.
- I supported the Appliance call desk and customer services, which gave me an insight into the customer service side of the operation.
- This secondment lead to my current position within FMS.
07/2003 - 05/2014
Tesco Stores UK LtdClothing Manager
- During my time at Tesco's I have performed a number of retail and management tasks.
- My duties included managing employee wages, recruitment and training of new and existing employees, reviewing individual's skill gaps and working with them to develop their needs, building training plans with achievable goals within a realistic timeframes.
- Managing employee holidays.
- Managing absence and supporting employees to come to work.
- Actively being involved in disciplinary procedures in accordance with the company policies and procedures.
- Managing daily KPI's such as Shrinkage (Unknown stock loss), product waste.
- Reviewing sales performance daily, to strive to deliver sales targets for the week/year.
- Monitoring the customer service standards within the department to ensure customers receive the best service.
- The role also included Store duty Management, this was in the absence of the store manager, I would be responsible for running the store at various times of the day, supported by the fellow management team, Delivering One in front at the checkouts.
- Ensuring customers using the dot.com delivery service had received their shopping in the timeframes they required.
- Ensuring all store deliveries from the distribution centres where recieved in through the Warehouse and stored in the appropriate areas.
- Delivering a full store before 8am to ensure stock availability for customers.
- Achieving store standards and overcoming staffing issues when they arose.
- Preparing the store for the night team to make the handover the following day easier.
- My previous position was that of Clothing Manager at Fulbourn in Cambridgeshire.
- However, I have also been instrumental in setting up and organising a number of clothing departments at multiple Tesco Stores, including, Thetford, Ely, Norwich, Cambridge, Bury, and Kings Lynn among others, and was responsible for opening the Clothing Department in several stores, including Ramsay and March.
- Between 2006 and 2008, I worked as the team leader of the Huntingdon store.
- I was responsible for opening the new department and at this point joined the Management training programme.
- Following this, once I completed the Management training programme, I assisted in opening a new store in March, where I became Clothing Manager.
- I was responsible for recruitment, training and development, merchandising, planning and organising deliveries, working and communicating with stores Project Manager to insure the construction of the department was to the highest standard and any missing equipment was recorded in a timely manner, pulling stock and equipment from other stores within the group to increase the clothing range and availability ready for new store opening standards.
- Following a successful period at March, I then moved to a new store at Ramsey in 2010, where I was given greater responsibility and appointed Manager of Non Food, Clothing, Electrical, Warehousing, Grocery, Wines & Spirits, Frozen Food, Health & Beauty and Plant food.
- This new role meant that I became actively involved in the store recruitment process.
- At the same time, I was responsible for managing a larger pool of employees, which has given me the facility to work as head of a large team.
- I have found that due to the nature of my employment, at times I have worked as leader of both small and large teams.
- My general role at this time included stock control and availability, staff training and day-to-day management, assigning job tasks and ensuring that these were completed to The appropriate standard and in good time.
- I was also tasked with the receipt of stock to the warehouse and assisting with its logistical distribution within the store.
- In 2011 to 2013 following the successful running of multiple departments within the Ramsey Store, I was tasked with controlling the Grocery Department at the March store for a short time before once again becoming the Clothing Manager.
- In this time, it was my duty to ensure that stock was on display and available as necessary.
- I also acted as Duty Store Manager in the absence of the Store Manager.
- Following this, I transferred to be the Clothing Manager at Fulbourn in Cambridgeshire.
- Here my role and responsibility has been to manage a team tasked with the up-keep of the clothing department, handling customer queries and ensuring staff presence.
- It is also here that I have found myself reporting directly to the Store Manager.
- It is my duty to implement planned changes to the Clothing Department when necessary.
- The experience that I have received at Tesco as a Manager has enabled me to gain a vast amount of experience in management, both of people and systems and has shown me the importance of being able to communicate directly with the Store Manager, other Heads of Department and members of staff, and also the customer.
Education and Training
2002
University of East LondonHigher EducationTextile Design and Surface Decoration
Art History
Fashion Marketing
Further Education
2001
Cambridge Regional CollegeCambridge
BTech National Diploma Textile and Design
A Level Geography
Secondary Education
1997
Soham Village CollegeSoham, CambridgeshireGCSE: English Language (B)
English Literature (C)
Mathematics (C)
Art (B)
Geography (C)
Duel Science (C)
Additional Information
*Confident with Microsoft Office Applications inclusive of Excel Spreadsheet
*Confident with Tesco bespoke applications used for Sales and Stock Control.
*Confident with eMh.
*Clean driving licence
*Valid UK Passport holder
Personal Information
I have been assisting in my spare time with general front of house duties, utilising the skills and experience that I have acquired within my full-time position as a Departmental Manager at Tesco. I have very much enjoyed helping in the restaurant, as this has given me the opportunity to interact with the Public in more of a social environment, which I feel has given me more experience.
Interests
In my spare time, I enjoy making jewellery, going to the gym, running and Yoga classes, attending music concerts and socialising with friends. A family friend approached me in August 2013 to assist in their new Restaurant venture, and since that time
Skills
A Level, RAF, Air Force, Scheduling appointments, Art, Agency, C, CLP 1, com, cost analysis, customer satisfaction, customer services, Customer Service, Data entry, delivery, driving, staff training, Engineer, English, senior management, Fashion, financial, focus, Forecasting, Government, Human Relations, inspecting, Inspector, Inventory, team building, Leadership, team leader, Law, Legal, Managing, Management training, Market Analysis, Marketing, Mathematics, meetings, merchandising, Excel, Microsoft Office Applications, office I, Office, next, pick, policies, Procurement, purchasing, Quality Assurance, recruitment, reporting, retail and management, Safety, Sales, scheduling, spreadsheets, Spreadsheet, staffing, Stock Control, Store Manager, supervisor, type, Warehousing
Additional Information
- Interests In my spare time, I enjoy making jewellery, going to the gym, running and Yoga classes, attending music concerts and socialising with friends. A family friend approached me in August 2013 to assist in their new Restaurant venture, and since that time I have been assisting in my spare time with general front of house duties, utilising the skills and experience that I have acquired within my full-time position as a Departmental Manager at Tesco. I have very much enjoyed helping in the restaurant, as this has given me the opportunity to interact with the Public in more of a social environment, which I feel has given me more experience.
CV Overview
Companies Worked For:
- Tesco Stores UK Ltd
School Attended
- University of East London
Cambridge Regional College
Soham Village College
Job Titles Held:
- Contracting Officer Representative
Housing Inspector
Clothing Manager
Degrees
- Higher Education
GCSE: English Language (B) English Literature (C) Mathematics (C) Art (B) Geography (C) Duel Science (C) Additional Information *Confident with Microsoft Office Applications inclusive of Excel Spreadsheet *Confident with Tesco bespoke applications used for Sales and Stock Control. *Confident with eMh. *Clean driving licence *Valid UK Passport holder
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