Accomplished and Experienced flexible Manager with can-do attitude and have a willingness to help at all times, professionally leading from the front with strong leadership and relationship-building skills.
I am a hard working manager who has the ability to remain objective and fair, make considered decisions, I am able to work alone and / or as part of a team, helping and supporting others to perform and develop whilst remaining alert to changing circumstances, able to prioritise, displaying initiative and sound judgement.
Enhancing on excellent communication skills combined with the ability to listen, and converse effectively with all members of staff, the community and customers in a calm and professional manner in sometimes challenging circumstances.
I pride my self in having the ability to keep to carry administrative duties including accurate written and computer based records whilst paying attention to detail.
My current role encompasses the provision of services that are contractually compliant, delivering best value and effective operations to the contract within the budget. Part of this role include providing correct staffing levels and visible leadership to my staff of Team Leaders and Custody Detention Officers ensuring they are delivering excellent service to the customer, along with an on call support to all staff, the customer and Resource following an Adverse Incident or Death in Custody.
Within my remit not only am I responsible for identifying and actioning staff welfare and development needs incorporating the management of all disciplinary procedures, but the provision of statistical and audit returns for both customer and my peers along with, if applicable identifying future development opportunities for the company.
I am also currently responsible for the recruitment and mentoring of all new staff and the the accurate pay reports for the whole team.
Assisting management team in ensuring that the services provided by the company are contractually compliant, delivering excellent service and best value and effective operations to the customer
Providing the first line supervisory and immediate point of contact for staff and the customer whilst on duty, ensuring all duties are delegated effectively and immediate action response for their staff, the customer and Resource following an Adverse Incident or Death in Custody.
121's for all staff, appraising staff's performance to ensure they are operating efficiently and effectively so that the required performance standards and "Key Performance Indicators" (KPI's) are met in full.
Provision of services that was contractually compliant, delivering best value and effective operations to the contract incorporating the Crown courts, Magistrates courts and escorting. Part of this role include providing correct staffing levels and visible leadership to my staff ensuring they were delivering excellent service to the the Court services and HMP Prisons.
First Aid instructor
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