Centre Manager CV Example W H Smith - Patchway, South Gloucestershire

CENTRE MANAGER

Summary

Registered Care Manager with 13 years experience. Areas of expertise include customer focused, highly motivated to achieve best outcomes and deadlines.

Experience

Centre Manager
January 2014 to February 2017

Bristol City Council, Intermediate Care & Reablement Services.

All duties to include: Lead a professional multi-disciplinary team.
Supervise the formulation and implementation of rehabilitation programs.
To manage the individual progress of each individual by reviewing on a regular basis with therapy staff and care staff, and update care plans and risk assessments accordingly.
To review rehabilitation programmes of each individual and identify support, liasing closely with clinical staff, GP and social care staff and co ordinate as necessary.

Liase and discuss with other outside shareholders the referral process for admissions and discharges, ensuring the criteria is fully adhered to. This is to ensure the smooth transition for each individual.
To ensure rota cover is safe for the number of clients being cared for, also the safety of staff to ensure manual handling is minimal, and staff are able to operate equipment safely.

Support staff with HR or personal Issues ensuring policy guidelines are fully met.
To ensure all staff training is up to date, and complete regular supervisions and annual performance appraisals. Recognise poor performance and act accordingly within policy guidelines.
To chair case conferences when appropriate.
To evaluate continuous service provision.
To recruit, induct, new members of staff.
Chair staff meetings.
Hold budgets, and monitor them to ensure no overspend.
Ensure adequate supplies and provisions for each individual.
Apply a good understanding of legislation including the 1984 Registered Care Act.
Knowledge of HASAWA, COSHH, Basic food Hygiene, safeguarding vulnerable adults, deprivation of liberty, care standards and notifications.
To undertake risk assessment's to ensure the safety of staff and clients.
Ensure the maintenance of the premises identifying repairs needed and negociate finincial cost.
Maintenance of the premises through hygiene, cleanliness, furnishing and safety maintenance are fully met within the registered homes act and care standards are fully met.
Responsible for the implementation of notifications to care standards.
Dealing with complaints and confrontation.
Establising good working relationships with other outside agencies and GP,s through regular meeting.
Reporting sickness log.

Assistant Centre Manager
January 2004 to January 2014

Bristol City Council, Intermediate Care & Reablement Services.

All duties include - Working within a multidisciplinary team and to maintain effective working relationships with colleagues,staff, outside agencies and shareholders.

Understanding the concepts of rehabilitation, maintaining a good relationship with service users and to have a good understanding of the ageing process.
Daily working within a management infrastructure to promote the rehabilitation of older people.
To encourage and motivate service users in a manner, sensitive to their needs, and communicate effectively.
To be responsible for the department, manage time and prioritize and allocate workload.
Adapt to unexpected situations and to be dependable under pressure.
Assist in the assessment of referrals ensuring that the criteria for admission are fully adhered to and the service evaluation is carried out.
To liaise with the health care team, social services and other relevant agencies as appropriate in meeting identified care needs of the individual, including the co ordination of services and participating in community care assesments to facilitate the discharge planning of each individual.
Supervising the care staff and provide individual supervision and identifying, planning and implimenting training needs.
To assist in the control, recording and issuing of drugs and medicines as prescribed by the medical practitoner, in accordance with the directorates policies and procedures.
To apply knowledge of legistive requirements to ensure that registration standards are maintained.
To be responsible in the absence of the Centre manager, for the management of the centre and supervision of the care staff and welfare of the service users and visitors.
Security of the premise's, implementing appropriate measures in an emergency.
To undertake any relevant training according to my job role.
Record sickness absence and communicate with HR.
Maintain adaquate rota cover.

Store Manager
June 2003 to December 2003W H Smith － Malmsbury

Malmsbury Wiltshire

Duties Included - Managing staff, motivating & energizing staff, managing sickness

Absence, payroll, rotas, deliveries, recruiting staff.
Cash office - managing cash office & looking at cash deficiency.
Attending and contributing to area meetings and working with colleagues within the area.
Dealing with all recalls, checking delivery, putting stock out, updating onto computer systems.
Recruiting and inducting new staff members, looking at opportunities to maximize sales.

Supervisior/Sales Assistant
January 1999 to January 2003W H Smith Cribbs Causeway － Bristol

Employed as a sales assistant on General Merchandise.
Duties included - Ordering/picking of stock, planogramming stock on the store floor.
Price tagging all stock and dealing with customer enquiries and complaints.
Ordering and checking any gaps, following planograms, enlarging and condensing the department through out the year to achieve maximum sales and opportunity.
Undertook a "Leading people programme" (supervisor training), First Aid course, thus becoming a supervisor.
Duties included - Supervising the news department to work defiantly and smoothly.
Managing & coaching the staff, making sure every opportunity to drive sales were being met.
Monitoring the news waste and constantly working with staff to keep to a minimum.
Leading the "Back to School" space changes, monthly cycle changes, liaising with themanager to drive sales.
Dealing with customer complaints, and rectifying where necessary to achieve a good outcome.
Throughout Christmas 2001, supervising news, entertainment, cards and general merchandiseensuring there were maximum availability of stock for customers.
Throughout 2002 leading into Christmas supervising the book department, liaising with theoff-site stockroom to the shop floor to maximize availability and sales.
Trained staff theimportance of the stockroom being in order.
Organizing the offsite stockroom into categoryorder, using the store best sellers reports.
Working more closely with the manager to identify best sellers & looking for new ideas to make the business become more succesful.
Helping with the audits.

Holbrook Shoes -Sales Assistant
January 1997 to January 1999Holbrooks Shoe Shop － Bristol

Qualified as a Startrite & Clarks Shoe fitter for children following an intensivetraining course.
Duties also included sales of ladies dance shoes, tap, ballet and fashion shoes.
Processed sales orders for export to European and American clients, dealing with customer enquiries, cashing up at end of day, handling cash.

KD Newsagents Horfield Bristol - Supervisor/Sales Assistant
January 1995 to January 1997KD Newsagent － Bristol

Duties included management of the shop in the absence of the owner.
Processing banking,
News bill account for customers and supervision of the news delivery and staff.

Health & social Care assistant
January 1994 to January 1995Southmead Health Authority Bristol - Bank HSCA

Undertook an intensive training course for health and social care assistants.
Ensuring all patients were looked after by supporting their emotional careneeds and personal care needs.

January 1992 to January 1994Medico Nurses Clifton Bristol

Achieved passes in diploma course for Health Care positions, duties included personal care, catheter care, diabetes training, recognizing the signs of hypo or hyper.
Manual handling, bedside manner.
Personal Care
Maintain good skin care, and report issues to clinical staff.

January 1984 to January 1992

Ceased work to start a family.

January 1980 to January 1984Topps Unisex Hairdressers － Bristol

Topps Unisex Hair Design Filton Bristol

Served apprenticeship to City & Guilds achieving a level of Distinction in all three subjects.
Duties included everything relating to customers hair requirements.
Eg- cutting, perming, colouring, shaving, blowdrying.

Bristol
January 1975 to January 1980Patchway

BS34 5NH Telephone: 0117 9312923 Mobile: 07954180478 Attended Pen Park Girls School Bristol.
8 CSE - Grades - English Language - 2, English Literature - 2 , Mathematics - 3,Geography - 3, French - 3, Science - 3, Art -3, Typing -3.

Personal Information

NVQ Level 4 Achieved in Adult Care:

Additional Information

NVQ Level 4 Achieved in Adult Care:

Skills

a level, Art, banking, book, budgets, handling cash, coaching, conferences, Council, clients, delivery, dependable, diabetes, discharge planning, staff training, English, fashion, financial, First Aid, French, HR, Managing, Mathematics, meetings, office, Organizing, payroll, Pen, performance reviews, policies, progress, recording, Recruiting, rehabilitation, reporting, risk assessment, safety, sales, social services, supervisor, Supervising, supervision, surgery, Telephone, Typing

CV Overview

Companies Worked For:

W H Smith
W H Smith Cribbs Causeway
Holbrooks Shoe Shop
KD Newsagent
Southmead Health Authority Bristol - Bank HSCA
Medico Nurses Clifton Bristol
Topps Unisex Hairdressers
Patchway

Job Titles Held:

Centre Manager

Assistant Centre Manager

Store Manager

Supervisior/Sales Assistant

Holbrook Shoes -Sales Assistant

KD Newsagents Horfield Bristol - Supervisor/Sales Assistant

Health & social Care assistant

Bristol

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