Case Handler CV Example
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CASE HANDLER
Summary
A highly-motivated individual with 4 years' experience in marketing, case handling and customer relationship service. Self-driven and confident with a passion for marketing and proven track record for client satisfaction. I have a Master's degree in Advertising and Marketing with the knowledge and ability to identify and implement key marketing strategies. I am also a dedicated team player with excellent communication skills and the ability to work effectively under pressure.
Education
MSc : Advertising and Marketing, February 2012University of Hull － Humberside, United KingdomAdvertising and Marketing Core Modules: Principles of Marketing Management, Integrated Marketing Communications, Advertising and Media, Public Relations and Organisational Communications
Post Graduate Diploma : International Business, July 2010University of East Anglia (INTO) － NorwichInternational Business
BA : Hons) Literature, March 2006Ahmadu Bello UniversityNigeriaHons) Literature
Professional Qualifications.
Chartered Institute of Marketing (CIM)
Certificate in Professional Marketing (Currently in Review)
Interests
Fitness training. Currently studying German.
Experience
Case Handler
June 2015 to September 2016Coop Bank
June 2015 to September 2016Coop Bank
- Executing detailed analysis on customer's loan accounts to ensure accounts are appropriate for remediation and redress process.
- Reviewing loan accounts to ensure the Bank stays compliant with the Consumers Credit Act of 1974.
- Investigating cases for redress by speaking with clients based in the UK and abroad to determine situation and ensure a fair outcome for both the customer and the bank.
- Calculating and applying redress credit amount to the clients affected customer's loan accounts.
- Post Offer Query review.
- This included receiving and investigating customer requests for cheque re-issues and internal transfers request, as a form of redress from the bank.
- Transferable skills: Analytical approach to challenges, attention to detail, multitasking and organizational (work load prioritization) skills.
Marketing Consultant
September 2013 to June 2015Initio Marketing Limited
September 2013 to June 2015Initio Marketing Limited
Case Handler
June 2012 to July 2013Deloitte － London
June 2012 to July 2013Deloitte － London
- Duties.
- Conducting a full comprehensive review of Lloyds Banking Group's PPI complaints, in line with FSA regulations whilst adhering to strict quality and productivity targets.
- Carrying out a full investigation based on internal and external evidence available to Lloyds Banking Group using in house operating systems such as Respond, HUON, CINS and Charter systems.
- Communicating directly with customers in order to establish their full complaints and gain a holistic view of each case so as to ensure a fair outcome for both the customer and the bank.
- Advising Lloyds Banking Group on an accurate review decision and generate a comprehensive response letter to customers on behalf of Lloyds Banking Group, detailing the steps taken to reach the decision on their complaints.
- Transferable skills: Investigative and analytical skills, attention to detail, communication skills.
Duties
- Developing and implementing all B2B marketing strategies for the company's successful projects completed across England and Germany.
- Carrying out extensive market research, monitoring new market trends and identifying new market opportunities for all completed projects, which spanned across 5 different industries.
- Developing content marketing and digital marketing strategies.
- One project for a local start-up company saw a sharp increase in website traffic from an average of 34 views a week to an average of 226 views a day within 7 days of implementation with the figure rising.
- Responsible for copy writing and uploading of all website content on the company's website including the literature and blog publications.
- Transferable skills: Leadership skills, communication skills, good presentation skills, literary and copywriting.
Skills
Advertising, analytical skills, approach, attention to detail, B2B, Banking, CIM, communication skills, Developing content, copy writing, copywriting, Credit, clients, FSA, HUON, Leadership skills, market research, marketing strategies, market trends, marketing, market, Marketing Communications, Marketing Management, multitasking, operating systems, organizational, presentation skills, Public Relations, speaking, publications, quality, receiving, view, website, website content
Additional Information
- Interests Fitness training. Currently studying German.
CV Overview
Companies Worked For:
- Coop Bank
- Initio Marketing Limited
- Deloitte
School Attended
- University of Hull
University of East Anglia (INTO)
Ahmadu Bello University
Job Titles Held:
- Case Handler
Marketing Consultant
Duties
Degrees
- MSc : Advertising and Marketing , February 2012
Post Graduate Diploma : International Business , July 2010
BA : Hons) Literature , March 2006
Professional Qualifications. Chartered Institute of Marketing (CIM) Certificate in Professional Marketing (Currently in Review)
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