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Call Center Customer Service Representative CV Example

CV Score: 100%

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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Professional Overview
An ambitious and reliable professional with experience in building strong relationships with new clients as well as maintaining existing ones. Extensive customer-first background and dedication to providing most rewarding experience for the client. Highly organised and presentable as well as exemplary telephone manner and people skills. Dedicated, hard-working and driven by targets.
Experience
06/2017 - 09/2017
Scotts Call Centre - Swindon, WiltshireCall Center Customer Service Representative

Taking an average of 70 inbound calls daily to process customer orders as well as making outbound calls and problem solving in response to customer enquiries. 

Building rapport and having a great telephone manner with regular and one off customers; including offering advice on products and helping select the most suitable item to best fit their personal needs. 

Proficiently dealing with challenging customers and responding well under pressure; to ensure the customer still has a positive experience.

Keeping up to date on fashion trends and popular products in order to give the best and most accurate advice to the customers. 

10/2016 - 06/2017
Appco - Swindon, WiltshireDirect Sales, Team Leader

Extensively researching the client to ensuring 100% accuracy in sales presentation as well as efficiently answering customer questions.

Consistently meeting and exceeding sales targets and being one of the top 10 sales representatives in the organisation and frequently high rolling the whole office.

Making detailed goal plans for myself and my team.

Filtered through online CV's and emails to find appropriate candidates to personally recruit for my team and then contacting successful individuals to book them in for an interview. Training new starters and routinelyincreasing my teams office profits.

Working long hours and presenting to 80-100 new customers every day in order to maximise sales potential. Building confidence in diverse demographics and altering manner to suit customers.

Maintaining extremely high work ethic and attitude due to this being a commission only role.

01/2016 - 10/2016
County Tile Warehouse - Marlborough, WiltshireSales Supervisor

Keeping the store presentable. Rotating stock in order to display different items weekly; keeping the store fresh and up to date. Cash handling. Opening and closing a busy DIY store. 

Building and maintaining relationships with regular tradesmen as well as one off customers. 

Making the area organised and easy to navigate to provide the best customer experience and ensure customers return.

Liaising with customers to come to an agreement on deals and prices to ensure that they leave happy and the store is still making a great turnover. 

High quality training on products in the store, advising customers on the correct equipment and items that they will need for their projects.

Training new members of staff on product knowledge and customer service.


Skills
Communication and negotiation
People skills
Eye for detail
Target driven 
Confident telephone manner
Enthusiastic
Ability to sell
Organised
​
Education and Training
2015
St Johns AcademyMarlborough, WiltshireSecondary Education Exam: A Levels
Psychology- B
Philosophy and Ethics- C
Biology- C
2013
St JohnsMarlborough, WiltshireGCSE: GCSE
11 GCSE's A-B Grades.
​
Build Your Own Now

CV Overview

Companies Worked For:

  • Scotts Call Centre
  • Appco
  • County Tile Warehouse

School Attended

    St Johns Academy
    St Johns

Job Titles Held:

    Call Center Customer Service Representative
    Direct Sales, Team Leader
    Sales Supervisor

Degrees

    Secondary Education Exam : A Levels
    GCSE :

Where can I find a Scotts Call Centre Call Center Customer Service Representative CV example in West Selkley, Wiltshire?

This is an actual CV example of a Call Center Customer Service Representative who works in the Call Center Customer Service Representative Industry. LiveCareer has 29595 Call Center Customer Service Representative CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.

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