Taking an average of 70 inbound calls daily to process customer orders as well as making outbound calls and problem solving in response to customer enquiries.
Building rapport and having a great telephone manner with regular and one off customers; including offering advice on products and helping select the most suitable item to best fit their personal needs.
Proficiently dealing with challenging customers and responding well under pressure; to ensure the customer still has a positive experience.
Keeping up to date on fashion trends and popular products in order to give the best and most accurate advice to the customers.
Extensively researching the client to ensuring 100% accuracy in sales presentation as well as efficiently answering customer questions.
Consistently meeting and exceeding sales targets and being one of the top 10 sales representatives in the organisation and frequently high rolling the whole office.
Making detailed goal plans for myself and my team.
Filtered through online CV's and emails to find appropriate candidates to personally recruit for my team and then contacting successful individuals to book them in for an interview. Training new starters and routinelyincreasing my teams office profits.
Working long hours and presenting to 80-100 new customers every day in order to maximise sales potential. Building confidence in diverse demographics and altering manner to suit customers.
Maintaining extremely high work ethic and attitude due to this being a commission only role.
Keeping the store presentable. Rotating stock in order to display different items weekly; keeping the store fresh and up to date. Cash handling. Opening and closing a busy DIY store.
Making the area organised and easy to navigate to provide the best customer experience and ensure customers return.
Liaising with customers to come to an agreement on deals and prices to ensure that they leave happy and the store is still making a great turnover.
High quality training on products in the store, advising customers on the correct equipment and items that they will need for their projects.
Training new members of staff on product knowledge and customer service.
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