Branch Manager CV Example
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BRANCH MANAGER
Summary
Branch Manager with previous experience as Operations Manager, Sales Manager looking to join growing entrepreneurial organization as part of the Management team, with more than 5 years of experience in Management planning, developing and implementing daily processes. Outstanding track record of sales growth and audit compliance with accomplished team development. Performance Driven and highly motivated to consistently achieve deadline driven targets. Highly Organized with Administrative skills.
Skills
- Leadership with strong people skills.
- 5 years in Management.
- Expert Planning and thinking on Feet, problem solving.
- Positive approach to change, development.
- Advanced implementation skills.
- Eye for improvement, development.
- Open, keen learner and challenger.
- Punctual, Time Keeping, Deadlines.
- Professional Work Ethic
Experience
Branch Manager01/2016 to 08/2018Company NameCity, State
- Sales and Operations in absence of General Manager.
- Efficiency of all operational tasks.
- Cost Control, P&L responsibility.
- Directly manage team leaders (Customer Service Supervisors, Senior Sales Advisor, Warehouse Supervisors, Dispatch Controllers and Administrators) to motivate and engage all teams across branch, setting realistic but stretching targets to develop all to their highest potential.
- Manage team of up to 45 members of staff across multiple shifts, 80% of which, on national minimum rate requiring high demands of motivation and engagement.
- Planning sales incentives to support team in hitting targets, and promote products.
- Ensure all customer SLA's are met persistently, resolve any issues that arise.
- Ensuring branch is 100% audit compliant at all times. With a track record of passed audits and stock takes.
- Hire/Fire, reviews against KPI's, probationary periods, Liaise with HR.
- Health and Safety of all staff members in branch at all times.
- Use of Various Programs including: Kerridge, MIS portals, Qlikview, B2B, Telematics, Jamma and multiple 3rd party Sites.
- Further experience available on request.
Sales Manager07/2015 to 01/2016Company NameCity, State
- Manage sales team to ensure the business is efficiently covered at all times.
- Hit and Exceed monthly Targets.
- Drive Sales team hourly with live updates on daily progress.
- Daily updates on sales figures for sales, margin, product groups and promotional products against monthly target.
- Customers Suggestions, Complaints, Escalations.
- Build Rapport with customers and understand their business needs.
- Visit Customers for: Business, Requests, Support, Review Accounts, Review site capacity and pitch further sales of GE.
- Further experience available on request.
Operations Manager02/2014 to 10/2015Company NameCity, State
- Manage all Operational teams including Warehouse, Fleet and Administration.
- Ensure stock profile in warehouse is accurate and reflects local market demands.
- Maximize service
delivery whilst controlling resource and cost.
- Review and Develop all customer accounts performance.
- Ensure that retail and trade sales on the front counter are at the highest market leading standard at all times.
- Minimize stock loss, returns and warranty claims.
- Manage payroll for staff within targeted budgets.
- Complete all reviews and probations on time and to the required standard.
- Carry out Investigations as well as Disciplinary and Grievance procedures were required.
- Recruit, train and develop all members of the Operations departments.
- Maintain stock accuracy through PI, stock and goods in transit management and receipting processes.
- Ensure the warehouse and outside areas are maintained to company standards on quality and efficiency.
- Manage 3rd Party Delivery Bikers provided by an agency.
Area Manager10/2013 to 02/2014Company NameCity, State
- Manage all drivers/bikers to their highest potential, ensuring all deliveries/collections are completed within set time frames.
- Report to Head of Operations on performance and shift summaries to actively monitor ongoing performance and improve any areas of concern.
- Collate details of all delivery counts and mileage covered for accurate payments to be allocated.
- Visit multiple sites to ensure all sites are operating to their high potential for our clients.
- Attend regular business meetings at H.O. with Senior Management to review performance and implement future plans.
- Provide adequate resource to all sites, exceeding the client's requirements providing reliability.
- Ensuring available around the clock from 6am – 12pm for any escalations, issues.
- Further experience available on request.
Education
BTEC: Sports20102010London Leisure CollegeCity, State
The
Eltham Centre, 2 Archery Road, London, SE9 1HA - Tel: 0208 921 3434
GCSE2010Kidbrooke Secondary SchoolCity, State
Blackheath,
Corelli Road, SE3 8EP - Tel: 0208 516 7977
Grade (GCSE's)
BTEC Diploma in Sports (Level 2) 4 x A*
Science (Additional) (A) Mathematics (B)
Resistant Materials (Tech) (A) English Literature (C)
Science (Core) (B)
English Language (C)
Certifications
Full UK Driving License, First Aider, Fire Marshal, Key Holder, Manual handling Champion
Interests
Football, Music, Films/Cinemas, Cars and Xbox. Married, spend
valuable time with Wife. Keep fit and participate in sports
activities.
CV Overview
School Attended
- London Leisure College
Kidbrooke Secondary School
Job Titles Held:
- Branch Manager
Sales Manager
Operations Manager
Area Manager
Degrees
- BTEC : Sports 20102010
GCSE 2010
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