Administrator CV Example
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ADMINISTRATOR
Summary
I am a driven administrator with more then 6 years experience seeking a job within a productive organised office.
I work well to deadlines and have a extensive amount of experience in customer service.
When working within a team i am reliable and efficient, i enjoy building a positive and friendly relationship with colleagues.
Experience
Administrator 04/2015 to 04/2017
Southern Monitoring ServicesWaterlooville, Hampshire
Southern Monitoring ServicesWaterlooville, Hampshire
- I was an administrator in a large monitoring station in a highly secure building.
- My job was to help process the many applications that come in.
- I ordered alarm systems and created accounts for the alarm companies
- I also had the responsibility of changing details on accounts; this could include amending name of site, key holders to contact, amending the way the alarm is signalling or even cancelling the account.
- I answered and solved any queries on the phone or via email
- I am fully trained in all aspects of the team job roles; this was in case of sickness or holiday.
- This was a high-pressured job in a fast-paced environment managing my own workload.
- I also have some Credit Control knowledge as I assisted our Credit Controller when on holiday.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail, including on Outlook. General admin tasks
Technical Support Administrator11/2011 to 04/2015
SercoPortsmouth, Hampshire
SercoPortsmouth, Hampshire
- Technical Support for Sky engineers out on the field
- Liaising and managing customers' accounts
- Solving account issues
- Reallocating and dispatching jobs to engineers
- Dealing with enquiries and satisfying customers
- Make quick judgements on how to resolve issues
- Offer great customer service.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Average ACW of 10 seconds, Hold of 26 seconds and AHT of 200 seconds
- Delivered high exceptional call scores.
Admin Team Secretary08/2007 to 06/2008
The Borrow FoundationWaterlooville, Hampshire
The Borrow FoundationWaterlooville, Hampshire
- Booking in and greeting visitors
- Preparing lunch and drink for the visitors
- Opening and (faxing and franking post)
- Creating presentations on power-point for management.
- Opened and properly distributed incoming mail.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Wildlife and Countryside Management2011Sparsholt CollegeWinchester, Hampshire, EnglandCourse units: Investigative project in the countryside management sector, Land-based
estate construction, Repair and maintenance skills, Work related experience in the countryside management
sector, Land-based machinery operations, Tree felling and chainsaw use, Land use and Policies, Environmental
interpretation in the land-based industries, Heath land habitat management, Grassland habitat management, Farm
habitat management, Ecological concepts and application, Fresh water and wetland management, Urban habitat
conservation, Coastal management, Woodland habitat management, Livestock use in conservation management.
ICT Practitioners2007South Downs CollegePurbrook, Hampshire, EnglandCourse units; Using ICT to present information, Introduction to computer systems, Website development,
Customizing applications software, Database software, Spreadsheet software, ICT Graphics, Application of
numbers, Communication, Information and communication technology. Key Skills · NCFE Level 1 Certificate in
Employment Skills · Level 1 National Award in Customer Care
Animal Care2006South Downs CollegePurbrook, Hampshire, EnglandCourse
Units; Industry Experience, Industry and Organisations, Animal Care,
Introduction to Biology, Animal
Health, and Care of Exotics.
Interests
My
interests to help me relax outside of work include, long walks in the
countryside, camping and socialising with
friends
Accomplishments
- Level 2 Problem solving
- Level 2 Information and Communication Technology
-
Level 3
NPTC Level 2 award in The Safe Use of Pesticides
Skills
- Professional phone etiquette
- Work well on my own and within a team
- Excellent communication skills
- Very approachable
- Articulate and well-spoken
- Reliable/ Hardworking
- Customer service-orientated
- Punctual
- Accurate and detailed
- Friendly
- Filing and data archiving
- Good knowledge of Word, Excel, Power Point, Opera, Masweb and Chordiant, Outlook
Additional Information
Volunteer Work
Staunton Country Park 2011 Work Duties:I had a three-week placement whilst on my course for Wildlife and Countryside Management and managed to
get some work experience with Staunton Country Park's
rangers, clearing litter bins on a quad bike, clearing vast
amounts of green from broken branches and trees from the
tree felling. Part of the job entailed using an axe to chop wood and load into a
trailer where we would deliver and stack the wood at the customer's house.
The Dorset Wildlife Trust 2010 Work Duties: Another work placement for
Sparsholt College working with The
Dorset Wildlife Trust for two weeks', work included
Himalayan Balsam pulling, building fencing for livestock, Moth
transects, maintenance on Lorton Meadows Reserve,
collecting rubbish and doing coastal surveys on Kimmeridge
Bay, Ragwort pulling, Scythe clearance and Rhododendron
clearance on Brown Sea Island.
Felicia Park Urban Farm 2006
Work Duties: Work placement for South Downs College, duties included cleaning
out stables, leading and grooming horses, feeding and
watering animals on the farm, tacking up the horses and
caring for all the animals on the farm.
PDSA 2004 Work Duties: For my
school placement I chose to go to the PDSA in Cowplain, I experienced all
aspects of Veterinary nursing such as caring for all the
animals, cleaning out the cages carefully, making up
prescriptions, dealing with the general public and
assisting in operations. (cleaning equipment etc.)
CV Overview
Companies Worked For:
- Southern Monitoring Services
- Serco
- The Borrow Foundation
School Attended
- Sparsholt College
South Downs College
Job Titles Held:
- Administrator
Technical Support Administrator
Admin Team Secretary
Degrees
- Wildlife and Countryside Management 2011
ICT Practitioners 2007
Animal Care 2006
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