Administrator CV Example
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ADMINISTRATOR
Summary
Results-oriented Senior Customer Service Consultant with diverse background in management and customer service. As a seasoned customer service specialist with background in providing advice on diverse customer situations either the first point or contact or by managing escalations and making operational and procedural improvements.
Skills
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Work History
Senior Customer Service Consultant06/2014 to CurrentCountrywide Surveyring ServicesCastle Donington, Derbyshire
First Line Technical Support12/2012 to 05/2014MDNX EnterprisesDerby, Derbyshire
Assistant Chef01/2008 to 04/2012Sportmans ArmsMarple, Cheshire
Education
Bachelor of Arts: Media Production2011University of DerbyDerby, Derbyshire, United Kingdom
Various2008New Mills School Business & Enterprise CollageNew Mills, Derbyshire, United Kingdom
A-levels:
Media Studies Grade C
Business Studies Grade D
GCSE:
English Literature/language Grade C & B
Mathematics Grade C
Science (Double award) Grade BB
I.C.T Grade C
Geography Grade C
Media Studies Grade B
Design Technology Grade C
Religious Studies Grade D
Experience
Administrator06/2014 to CurrentCountrywide Surveying Services
- In my role at Countrywide I am part of the Corporate team.
- My daily role incorporates collecting payments from valuation/survey applicants, advising applicants on the different types of surveys we can complete, providing applicants and mortgage lenders with information and updates on their valuations/survey.
- I also liaise with the booking department and surveyors to ensure the valuations are carried out and releasing the finalised documents to applicants and mortgage providers.
- I also answer email queries from clients, customers, surveyors and other employees within the company.
- At this moment in time I am currently working specifically as part of the Barclays team within the Corporate department as a specialist advisor.
12/2012 to 05/2014
- Griffin/MDNX Internet 1st line In my role I am the first point of contact for partners and customers experiencing difficulties with their broadband connections; diagnosing faults/enquiries.
- My main focus is working with ADSL broadband connections but I do have to look into Leased Lines, MPLS/ VPN connections and assist with router configuration and hosted services (emails, websites and DNS requests).
- Any enquiries that I cannot resolve on call I escalate to the correct team/department.
- All enquiries are diagnosed and logged on Microsoft systems, Goldmine Heat ticketing system and our in house call tacking system.
Assistant Chef01/2009 to 03/2013The Sportsman Pub
- Preparation/cooking of food, Cleaning of equipment and work areas and stock control.
- I would take charge of the running of the kitchen environment in the absence of the head chef.
- Also trained in the managing the beer cellar, preparing beers and cleaning/setting up the bar.
Personal Information
I am looking to develop myself in the world of work and progress in a
career. I am a keen learner and I am willing to develop the skills that I
already have as well as learning new skills that will help in the future. I
enjoy working as part of a team to help achieve necessary goals, as well
as working on my own initiative.
Languages
English
Skills
A level, ADSL, BA, broadband, C, cooking, clients, DNS, email, English, focus, Goldmine, managing, Materials, Mathematics, Media Production, Enterprise, photography, router, stock control, surveys, teamwork, valuation, VPN, websites
Additional Information
- Key Skills Awards & Other Achievements. Young Enterprise Award. Duke Of Edinburgh Award: Bronze Level Information Technology/ Adult Numeracy Level 2
CV Overview
Companies Worked For:
- Countrywide Surveyring Services
- MDNX Enterprises
- Sportmans Arms
- Countrywide Surveying Services
- The Sportsman Pub
School Attended
- University of Derby
New Mills School Business & Enterprise Collage
Job Titles Held:
- Senior Customer Service Consultant
First Line Technical Support
Assistant Chef
Administrator
Degrees
- Bachelor of Arts : Media Production 2011
Various 2008
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