Brook Street Agency, HMCTS, Reedley Magistrates Court - Admin Officer - Warrants CV Example

My main duties focused around vehicle damage caused by issues with the highway, such as potholes. I carried out the claim from its inception up until making a decision on liability for the claim. I had taken over somebody else's caseload which started at about 600 claims. I managed to keep on top of all the claims using a spreadsheet to highlight where each claim was up to. I am a very competent user of Norwel, the case management system used at the Council. My day-to-day activities included speaking to claimants via email or telephone to make sure the details of their claim were correct, writing letters to claimants and claimant's solicitors to obtain more information or to make an offer to settle or deny their claim. I was also responsible for making the decision on liability for all of the claims that were under my name. If a colleague was off I would take their phone calls and assist their claimants as best I could. 

I also had dealings with Public Interest Immunity cases. This involved me bringing in a police officer to view social service records under a disclosure protocol. The documents were not allowed to leave the Council so the officer would choose the documents they wanted and I would scan them and send an electronic copy. This process needed a lot of confidentiality and I was trusted with this role.

I also had some dealings with adult social care, education and employment. My main role here was to create full bundles to be sent to Court and to all participating parties in relation to a specific case. I needed a lot of technical knowledge to be able to complete these tasks as the software was complex to use. I managed to fulfil each of these roles with minimal supervision, while being able to work in a team but also managing to work on my own initiative.

My main duties focused around the first stage of the industrial deafness claim. I had to get in contact with clients to keep their file of papers updated. This included conducting employment and limitation questionnaires over the phone, sending paperwork to the client, writing letters requesting GP records, Occupational Health Records and Inland Revenue Schedules and keeping the client updated with the progress of the claim. I had training with LEAP, the case management system and became a competent user of it.I learned just how valuable it is to be confident while talking to clients, even if you are unsure and I feel that I could handle any situation which may be presented due to liaising with difficult clients. I was trusted to sit with clients in our office to take their details off them so we could start looking into their case for them. My organisational skills have improved significantly, having to keep track of what I was working on and then receiving incoming calls.

I also worked here from November 2015 to February 2016 

My duties whilst working at Game were mainly customer based. I would be based around the front of the store, greeting customers and helping them with any issues they may have before going to the tills. Doing this required expert knowledge of the items being sold so that if a customer had any issue or decision they needed help with I could give them every option available to them. I would also help the customer put their purchases through the tills, making sure that my customer service was excellent and that they were likely to return to the store. When the store was quiet I would help with the deliveries, making sure they were catalogued on to the system correctly and quickly so that we could focus on our customers. Once the deliveries had been completed I would restock the shelves with new stock. I would also do this on a daily basis where the shelves were looking empty. This made the store look tidy and made sure that everything was accessible for customers.