Reliable IT Production Support professional who is certified in several operating system platforms. Adept at project management, working closely with field technicians to make sure that a project is completed on schedule and developing project budgets. Specialises in large-scale installations and corporate upgrades.
Certified in four computer operating system and three networking platforms
Exceptional understanding of legacy systems
Able to work well as part of a team
Excellent corporate communication and presentation skills
Dedicated employee who has never missed a corporate deadline
Reliable employee who works until the job is done
April 2009 to July 2014 ETG Systems-Manchester, UK IT Production Support
Part of a team that was responsible for doing the initial analysis of a project and setting up the project schedule.
Responsible for submitting weekly project progress reports to management.
Assisted in doing final project presentations to all clients.
September 2004 to April 2009 Front Line Computers-Manchester, UK IT Production Support
Spent three years as the on-site team lead for the technical support team that worked for the company’s largest client.
Assisted in determining project schedules and budgets for the larger installation projects.
Often called on to train technicians that were about to be put onsite with larger clients.
July 1997 to September 2004 Jelly Computers-Manchester, UK IT Production Support
Assisted in developing project timelines for larger installation projects.
Assisted in doing final customer presentations for larger upgrades.
Often called on to assist in creating customer training materials.
1997 Adams College, London, England, UK Bachelor’s Degree, Computer Science