Highly personable Customer Service Representative with more than 8 years delivering quality service and support. Varied industry experience, including: telecommunications technology, insurance, and retail. Exceptional communication, interpersonal, and problem solving skills.
Knowledge of communications technology
Proficient PC skills
High Line Communications 3/1/2011 to Current Customer Service Representative London
Resolve customer technical issues over the phone via company’s troubleshooting pc programme.
Assist customers with first time installation and set-up of products and equipment.
Perform follow-up phone calls to ensure proper, continued function of equipment, or provide additional support.
Tarbell Insurance 4/1/2009 to 3/1/2011 Customer Service Representative Spring Hill, CA
Provided customers answers to routine insurance questions, billling, coverage, and claim status.
Interviewed customers over the phone and in office, documenting detailed personal information, and provided automated quote.
Suggested additional insurance coverage and forwarded customers to appropriate departments and personnel.
Finnigan Companies 7/1/2006 to 4/1/2009 Customer Service Representative Spring Hill, CA
Determined the purpose of customers calls and routed them to appropriate departments.
Promoted new products and offered extended warranties during support and service calls.
Placed orders for product credit to be applied to customer accounts.
Spring Hill Secondary School 2006 Spring Hill, England, UK