Well-rounded Banking Customer Service Representative with experience in many departments and a broad understanding of the contributions of each.Excellent communicator, personable and empathetic.Able to deal with impatient customers by moving their request forward and explaining the process as it moves along.
Initial point of contact and information for new business owners
Promote and up-sell bank products and services
Thorough understanding of each department and standard operation procedures
Assist tellers with long line of customers when needed to calm frustrations
Maintain inter-departmental relations for smooth flow of customer business
August 2010 to July 2014 Society English Bank Â– London Banking Customer Service
Ranked number one for the last four quarters in up-sellling bank products and services.
Insured that small business accounts were handled separately from those requiring personal services, lightening the load on the tellers and providing commercial accounts with individual attention.
Created positive customer interface with each interaction, which reflected positively on the bank.
January 2007 to July 2010 Fourth Federal Bank Â– London Banking Customer Service
Worked for a period of two weeks in each of the bank departments to gain an understanding of their operation and organisation.
Regularly attended departmental staff meetings to stay abreast of changes.
Monitored the number of people in teller lines and assisted to ease stress of both tellers and customers.
July 2003 to December 2007 English Eagle Bank Â– London Teller/Bank Customer Service
Handled transactions including receiving deposits, processed withdrawals, and answered questions about services.
Issued money orders and cashier’s checks.
Accepted loan payments.
Assisted Bank Customer Service by referring customers to the proper department for issues not able to be handled at the teller line.
Balanced teller cash drawer daily.
2013 Cuyahoga Community College Associate, Business Administration