Thorough Email Support professional who is extremely familiar with all firewall software and email antivirus programmes. Adept at training personnel on proper email use, implementing software updates and adjusting firewall and antivirus software to reduce the chances of a virus infection. Specialises in large and medium-sised businesses.
Technically certified in several email and antivirus platforms
Dedicated to maintaining a secure email server
Strong training abilities with management and personnel
Strong passion for the job and an understanding of the importance of email
Excellent team player
Willling to work as many hours as necessary to get the job done
January 2009 to July 2014 Edward Incorporated-Manchester, UK Email Support
Responsible for monitoring email server and creating a detailed troubleshooting report for management.
Responsible for addressing email issues with users, including virus issues.
Assisted in developing email training materials for personnel that were used throughout the company.
April 2004 to January 2009 Paste Up Company-Manchester, UK Email Support
Assisted in developing all email training materials for personnel and management.
Assisted in compilling an email threat report each week that was submitted to management.
Often asked to do in-person support calls for suspicious email attachments.
July 1998 to April 2004 Freedom Corporation-Manchester, UK Email Support
Assisted in taking email support calls and developing a daily support log that was submitted to management.
Assisted in monitoring the firewall and virus protection software on the email server.
Worked with management to develop comprehensive email training materials for personnel.
1998 Hilltop College, London, England, UK Bachelor’s Degree, Computer Science