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Kendall Ryan
14 Tottenham Court Road
London, England W1T 1JY
Cell: 07956 654 32
E-Mail: example-email@example.com
Summary
Retail Customer Service Representative skilled in answering questions and resolving concerns quickly. Simultaneously processes payments and returns, organises merchandise, and satisfies customers. Collaborative team player with service-focused mindset.
Highlights
Payments and returns
Merchandise exchanges
Customer questions
Skilled in conflict resolution
Logical problem solver
Personable communicator
Resourceful and proactive
Detail-orientated
Friendly people person
Accurate money handling
Experience
April 2012 to Current
Fast Mart London, England
Customer Service Representative
Process customer returns, answer questions about merchandise, and manage exchanges.
Respond to service inquiries and coordinate resolutions with management and floor associates.
Put up signage regarding recall items and changes to store regulations.
Distribute merchandise to floor associates to be restocked in correct departments.
Cover for cashiers going on break and maintain drawer accuracy.
Complete shift start/end duties and generate reports for management.
August 2010 to March 2012
The Home Store London, England
Customer Service Representative
Utilised innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently.
Handled customer returns and merchandise exchanges efficiently, making sure to follow procedures and document each transaction.
Organised returns and found merchandise by departments and prepared carts for floor associates.
Documented lost items and handled customer inquiries.
Answered customer service desk phone calls and routed calls appropriately.
December 2008 to July 2010
The Home Store London, England
Cashier
Kept check-out lane clean and neat.
Rotated merchandise, organised shelves, and put out new stock.
Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing payments.
Recommended additional items for future purchase.
Accurately worked with and turned in all money, receipts, cheques, and coupons.