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14 Tottenham Court Road
London, London W1T 1JY
Cell: 07956 654 323
Quality focused Assistant Manager adept at providing employees clear guidelines and targeted goals. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales, and reducing costs.
Store opening and closing procedures
Retail inventory management
Recruiting and interviewing
Training and development
Conflict resolution skills
Accurate money handling
May 2011 to Current
Top Billing Boutique London, London
Maintain daily record of all transactions and generate reports for store manager.
Write order supply requests to replenish merchandise.
Train staff to deliver outstanding customer service.
Motivate sales employees to improve morale, performance, and store revenue.
Reward top performance with visible recognition and specific perks like preferred scheduling.
Analyse marketing information and translated it into strategic plans for customer growth.
December 2008 to April 2011
Fletcher’s Edinburgh, Scotland
Reorganised the sales floor to meet company demands.
Assisted with recruitment and training of new staff.
Addressed customer inquiries and resolved complaints.
Handled weekly schedules according to payroll policies.
Developed and implemented social media marketing plan to publicize sales and improve revenue.
Completed series of training sessions to advance from Assistant Manager to Store Manager before location closed.
January 2005 to November 2008
Zembera’s Men’s Clothing Bath, Somserset
Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Promoted to management after only seven months of employment, due to exceptional performance.