Exceptionally dedicated and discerning Wine Retail with an extraordinary breadth of knowledge in wine production and marketing. Adept at highlighting little-known yet superior vineyards and vintages. Able to foster and sustain superb professional relationships with both vendors and buyers.
Considerable wine retail experience
Excellent knowledge of a wide variety of wines and spirits
Superior expertise in MS Office applications, including PowerPoint, Outlook, Word and Excel
Strong analytical and numerical abilities
Outstanding negotiation skills
Exceptional facility in working with small vineyards and wineries
Good ability to coordinate retail efforts with a variety of internal customer groups
June 2010 to Present Heartland Wine & Spirits, London, England Wine Retail
Conducted promotion of new and existing wine business portfolios.
Met monthly placement objectives and quotas on a regular basis.
Provided exceptional customer service to a variety of small wine businesses.
Maintained and monitored fresh and updated product stock.
Explained and described specific wine features to customers as required.
June 2006 to May 2010 Becker Reds and Whites, London, ENG Wine Retail
Stocked shelves and monitored product rotation on a regular basis.
Maintained and monitored adequacy of back stock.
Upheld all safe work practises and sanitation and health procedures.
Ensured safe and clean operation of all wine equipment.
Answered and resolved all customer queries and concerns by telephone.
2006 University of Leeds, Leeds, West Yorkshire Bachelor’s Degree in General Business