Strongly focused and reliable Supervisor Retail with an exceptional record of employee team management and customer satisfaction. Adept at handlling multiple simultaneous customer service issues with accuracy and professionalism. Skilled in helping to employee conflicts in a beneficial manner for all parties.
Wide retail sales experience
Exceptional grasp of inventory management principles
Superior supervisory abilities
Excellent interpersonal and communication skills
Strong computer and cash register operations abilities
High skills in responding rationally and calmly to guest and employee conflicts
June 2010 to Present PACHost, Inc., London, England Supervisor Retail
Supervised retail team training and orientation processes.
Managed inventory in coordination with purchasing and receiving department.
Responded to guest queries and complaints in a prompt and professional manner.
Made recommendations to vendors for merchandising goods and retail lines.
Oversaw retail shop cleaning operations per company standards.
Ensured adherence to all departmental policy in all task performance.
June 2006 to May 2010 Time Warner Cable, London, England
Ensured store operations were performed within budget.
Assessed and selected best retail shop merchandise for visible display.
analysed production reports to optimise profitability.
Prepared and submitted sales and business analysis reports to management on a regular basis.
Trained staff and interns on company policy and product details.
2006 West Denver Community College, London, England Associate’s Degree in Business Management