Skilled Retail Team Lead with exceptional problem solving, customer service, and training skills. Accomplished professional adept at cultivating, leading, and motivating high-performance sales and customer service teams to exceed business revenue objectives.
MS Office proficient
Outstanding communication skills
Patrone Pottery 5/1/2009 to Current Retail Team Lead London
Instruct staff on strategies to maximise sales and customer satisfaction.
Continuously improve marketing to capitalise on social media and market trends.
Address and correct sales staff communication issues in a tactful and effective manner.
Contribute to merchandising ideas at store leadership and sales meetings.
Respond to customer inquiries and resolve complaints.
Home Market 8/1/2007 to 4/1/2009 Retail Team Lead London
Designed and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Reorganised the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
G.W. Pennington Grocery 9/1/2006 to 7/1/2007 Retail Team Lead London
Coached retail employees on effective sales and productivity techniques.
Enforced employee policies for dress and customer service.
Trained new staff on stations throughout store.
Attended continuous professional development trainings in leadership and sales.
Followed all store guidelines and applicable regulations for sales, employment, and confidentiality.
University of London 2006 Bachelor of Arts: Business Management London, England Minor in Marketing