Highly experienced and dedicated Regional Manager Retail with a superb record of client service and employee motivation. Adept at handlling multiple simultaneous client service needs with complete courtesy and professionalism. Strong innovator with a creative and energetic approach to performance improvement strategies.
Wide retail management experience
Excellent team-building expertise in support of a positive corporate environment
Superior grasp of corporate policies, behavioural interviewing techniques and human resource department issues
Outstanding proficiency in retail procedures and policies
Strong skills with MS Office, including PowerPoint, Excel and Word
High multitasking ability and attention to detail
June 2010 to Present Activant Corporation, Inc., London, England Regional Manager Retail
Oversaw regional store operation to ensure adequate revenue goal performance at or under budget.
Maintained excellent relationships with clients.
Trained and mentored teams of junior managers, supervisors and customer service associates.
Initiated performer recognition programme for staff motivation and skill enhancement.
Identified and resolved customer issues to the satisfaction of all parties.
June 2006 to May 2010 TruLine Apparel, Inc., Maplewood, MN Regional Manager Detail
Ensured adequate staffing to provide excellent customer service.
Prepared and reviewed quarterly market reports.
Evaluated staff performance and recommended improvements on a regular basis.
Prepared and analysed sales reports for submission to stakeholders.
Monitored operations to optimise productivity and quality.
2006 University of St. Thomas, St. Paul, England Bachelor’s Degree in Retail Management