Multi-faceted and service-driven Customer Service Officer with over 12 years career experience in the banking industry. Motivational leader demands accountability and customer satisfaction from branch employees. Excels in clear communication both verbal and written, and creative problem resolution.
Bank Secrecy Act (BSA) familiarity
Research and resolution
Strong delegation skills
Bank administration and management
Vault and ATM settlement
Palisade Plains Credit Union 1/1/2011 to Current Customer Service Officer London
Continually develop and implement procedures and practises that ensure customer satisfaction.
Recommend customer service initiatives to corporate public relations department, for development of promotional materials.
Confer with CIO regarding disseminated banking literature and suggest verbiage reconstruction and clarification.
Eaton Trust 4/1/2005 to 1/1/2011 Customer Service Officer London
Supervised and developed a staff of 40 tellers and loan officers.
Oversaw operational compliance for certifications, new and closed account reports, CTR filling, suspicious account activity, and teller cash count.
Ensured health and safety compliance within London branch.
Peoples United Bank of CA 7/1/2002 to 4/1/2005 Customer Service Officer London
Selected, trained, and developed employees as needed.
Approved no-limit wire transfers.
Conducted daily check scanning, depositories, and ATM and Vault settlements.
Employ University 2002 Bachelors of Science in Business Administration: Banking and Finance London, England, UK