Efficient and skilled Customer Service Associate cross-trained in sales. Possesses in-depth knowledge of consumer electronics. Employs exceptional attention to detail and first-rate listening and responding skills.
Knowledgeable in Microsoft Office
Exceptional listening skills
Basic technological knowledge
Versed in various company databases
Rider & Reid Telecommunications Services 2/1/2012 to Current Customer Service Associate London
Participate in mandatory company trainings and optional cross-training classes.
Review finalised documentation for consistency, grammar, spellling, punctuation, and accuracy.
Guide customers through product warranty information and provide extended warranty information for up-sell.
Joint Communications 3/1/2009 to 2/1/2012 Customer Service Associate London
Maintained client databases through daily updates to customer records.
Educated customers regarding product issues and provided additional support and as required.
Worked diligently within a team of 20 Associates to ensure client deadlines and expectations were met.
Cal-tex Communications 6/1/2006 to 3/1/2009 Customer Service Associate London
Provided in-bound product support calls using product-specific troubleshooting databases and programmes, for 6 electronics manufacturers.
Escalated hostile callers to management after exhausting all other avenues.
Re-routed misguided calls to appropriate department or personnel.
West Point Seniour Secondary School 2006 Secondary School GCSE London, England, UK