Call Center Supervisor with management experience and exceptional people skills. Strategic planning and client relationship expert. Motivational speaker and manager; inspires hard work and dedication from team members.
Training and development
Customer needs assessment
Credit and collection
Reports generation and analysis
Trustace 1/1/2012 to Current Call Center Supervisor London, England
Increased sales by 17% over two-year period.
Monitored multiple databases to keep track of all client lists.
Prepared correspondence, accounting and financial documents for analysis.
LineMedia Inc. 12/1/2009 to 1/1/2012 Call Center Supervisor Vercalis, CA
Effectively controlled the release of proprietary and confidential information for general client lists.
Created incentive programmes and bonuses based on client referrals which led to a 12% increase in customer base.
Monitored attendance and submitted accurate time cards to payroll.
Mediatexon 8/1/2007 to 12/1/2009 Call Center Supervisor Vercalis, CA
Completed first supervisory project ahead of time and 5% below budget.
Hire new employees, train, and terminate as necessary.
Meet with clients to discuss project needs and develop CSR quotas.
Vercalis College 2006 Bachelor of Science: Marketing Vercalis, England, UK