Experienced Customer Service professional with strong leadership and relationship-building skills.
Meticulous CS Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Chemicals, Logistics and Planning and Demand.
Areas of expertise include Order-to-Cash Process, Stock Management, Customer Accounts, Transport booking/scheduling, Invoicing.
Customer and Project Management, as part of a Team or leading it.
Management of specified territories within the Pigments and Additives business division, both on Domestic and Export Markets: Italian, Spanish/Portuguese, Latin American and North American.
Provided an order fulfilment process for both internal and external sales, through the "Order-to-Cash" business work line.
Excellent communication skills (written and oral), a team player and a strong work ethic.
Demonstrated initiative and outstanding customer service skills.
Developed training manual for new staff to ease transition for new employees - "Frequently Asked Questions" Guide explaining common procedures and situations presented as part of the job\'s daily routines - created whilst working on the Spanish/Portuguese market.
Worked directly with Credit Control, Logistics, Supply Chain and Planning Operations to achieve Customer Satisfaction.
Worked with major Portuguese companies, such as The Bank of Portugal, and Unilever - Food Solutions.
Taught English language skills to students from kindergarten age through adulthood.
Instructed students through lectures, discussions, group activities and demonstrations.
Conducted small group and individual classroom activities based on differentiated learning needs.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Got offered the opportunity to manage the Extracurricular English Department after previous teaching experience with Know How - School of Languages.
Taught English language skills to students from kindergarten age.
60 - Hour Specialist Certificates Training:
20 - Hour Grammar Awareness Specialist Certificate:
Learned the fundamental structures and concepts that underpin the English language and have been prepared to effectively communicate the key principles to students.
Covered the core concepts of English language, English tenses, key functions and pronunciation during training.
40 Hour TEFL / TESOL Certificate Training:
Companies Worked For:
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