Dedicated, friendly Head Hostess with excellent interpersonal and communication skills.Adept at handlling customer complaints and supervising the overall restaurant experience.Sharp appearance and terrific personality combine for a great first impression to guests.
Skillful handlling of cash transactions
Courteous and diplomatic when dealling with customer concerns
Communicates safety issues and customer concerns promptly to management
Great telephone and counter skills for schedulling reservations
Accurate assessment and provision of wait times to guests
May 2011 to June 2014 Crabby’sÂ—London, UK Head Hostess
Greeted arriving guests and provided estimated wait times.
Scheduled reservations over the phone and in person.
Maintained host book, including schedules, reservations and duties.
Escorted guests to their selected tables, provided menus and drinks.
Thanked guests as they departed and asked for their return.
August 2008 to April 2011 MythosÂ—London, UK Head Hostess
Made great first impressions to arriving customers.
Offered waiting guests drinks if wait times expected to be long.
Provided menus and escorted guests to tables.
Efficiently supervised host book, including seating of guests with and without reservations.
Assisted servers at shift end with tallies.
July 2005 to June 2008 The HideawayÂ—London, UK Head Hostess
Answered phones and greeted guests.
Kept hostess area clean and orderly.
Engaged waiting guests in small talk to ensure they felt welcome.
Provided accurate wait times for tables and take out orders.
Thanked guests upon departure.
2003 Hokum Secondary School, London, England Secondary School GCSE