Professional Executive Housekeeper with strong organisational and multi-tasking skills, as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced, high-pressure environments.
Decision making skills
Ashley Extended Stay 8/1/2009 to Current Executive Housekeeper London
Train and develop staff to meet company requirements.
Cultivate positive atmosphere with motivated, high-performance employees.
Adhere to operating budgets and correct for shortfalls.
Create and maintain interior and exterior standards of cleanliness.
Forecast needs and adjust staffing levels as required.
Trimark Suites 2/1/2006 to 7/1/2009 Executive Housekeeper London
Oversaw 20-30 housekeeping staff, depending on season.
Maintained exceptional standards of cleanliness and performance.
Recruited and trained over 50 staff.
Honed basic Spanish skills into advanced work fluency.
Assessed guest satisfaction and developed improvement plans.
Nostra Bella Hotel 6/1/2002 to 1/1/2006 Assistant Executive Housekeeper London
Managed up to eight team members in meeting hotel cleaning needs.
Developed team schedules and monitored productivity.
Assisted staff in completing tasks and corrected performance issues.
Responded quickly to guest requests.
Administered budget and accounted for all supplies.
University of London 2002 Bachelor of Science: Hospitality Management London, England