Proficient Head Teller offering speed, accuracy, and mathematical skills. Exceptionally customer and service-orientated. practised team leader with strong training, administrative, and supervisory abilities.
Able to thrive under pressure
Foley Financial 8/1/2010 to Current Head Teller London
Oversee compliance with money handlling and safety deposit box procedures.
Ensure security measures are followed at all times.
Mentor new tellers on sales techniques, regulations, and bank procedures.
Reconcile daily batches and resolve variances.
Supervise teller line, continuously improve performance, and maximise sales opportunities.
Granite Bank 2/1/2007 to 7/1/2010 Head Teller London
Managed opening and closing times for the main branch.
Reduced error rate 30% by increasing oversight and accountability.
Created new tracking documents and employee procedural checklists.
Worked with employees to improve working conditions and increase retention.
Implemented sales contests that grew total revenue more than 10% in only three months.
London Community Credit Union 10/1/2003 to 1/1/2007 Head Teller London
Cultivated efficient and highly productive team of tellers.
Improved productivity 20% through process improvements.
Maximised retention through initiatives aimed at increasing employee morale.
Scheduled employee shifts and handled questions regarding policies.
Maintained up-to-date knowledge of banking and employement regulations.
University of London 2003 Bachelor of Science: Business London, England Concentration in Administration