Business Analyst CV Example

• Analyzing current and potential business processes.
• Communicating with business and technical personnel to answer questions, explain information and ensure a mutual understanding of processes and applications.
• Working closely with company executives to identify new business opportunities and routinely participated in the sales process.
• Performing preliminary requirements assessments for purposes of sizing the level of effort and producing high level costs.
• Translating client and stakeholder needs into clear and easy to understand specifications including requirements documents, use cases, wire frames and process diagrams.
• Providing clients and vendors with initial and ongoing support throughout the life cycle of a project.
• Reviewing and providing comments on the adequacy of requirements documents produced by peers to ensure accuracy and clarity.
• Coordinating user acceptance testing programs.

​Achievements:

• Conducted analysis that saved �200k per annum by replacing a 3rd party vendor with an internal environment and process to print and dispatch credit reports.
• Mapped and evaluated the features of two legacy contact management systems that were replaced with Siebel; resulting in reduced system overheads and decreased complexity of end user tasks.
• Completed the migration of circa 1 million records from the Experian credit bureau to Callcredit whilst ensuring data quality and negligible disruption to customers.
• Integrated with Boku, a mobile payments technology provider, to  boost payment collection across several membership packages by introducing functionality to charge payments to customer mobile phone bills.
• Researched what was required of a system to deliver online credit reporting and alert monitoring to Barclays, Lloyds TSB and American Express and translated those need into a specification that was used  to obtain approval to commence with an IT build.
• Facilitated the re-brand of 3 websites and associated collateral as part of the mandated retail divestment of Lloyds TSB (Project Verde).
• Simplified online access to Affinion websites by introducing single-sign-on from Lloyds internet banking pages, which increased benefit usage by 20% over the following year.
• Defined the requirements of a process that accelerated data updates and reduced data rejections by replacing batch file data exchanges to and from a vendor with an API.
• Implemented measures to ensure payment collection in adherence with FCA regulation, which ensured the continuation of product selling.
• Specifying acquisition and retention reports to inform tactical and strategic decision making by the senior leadership team.
• Reducing the time taken to onboard new users by replacing manual data entry with the automated extraction of data from paper forms using scanning software.
  
  

Worked with Marketing and Operations to develop new and existing revenue streams with major banking and card issuer clients.

• Liaising with business end users, IT staff and cross-functional teams to understand technology needs and implement high-value solutions.
• Conducting business analysis of existing operational processes to identify areas for improvement and apply innovative action plans·
• Acting as a conduit for business and technical teams to develop a mutual understanding of business processes and software applications·
• Gathering and prioritising stakeholder management requirements to translate into functional cost-effective solutions and specifications·
• Participating in user acceptance testing (UAT) programs to ensure solutions are fit for purpose and can handle tasks in real-time scenarios.
• Producing comprehensible specifications, requirements documentation, use cases, wireframes and process diagrams for business-wide distribution.
• Peer reviewing documentation produced by colleagues prior to production and distribution, including project reporting documents·
• Meticulously monitoring the project life cycle to mitigate risks and issues or escalate any complex problems affecting project delivery.
• Delivering a complete service to clients throughout the life cycle of engagement programmes and beyond following successful solution adoption

Provided system and product training to Contact Centre agents that ensured the smooth and successful delivery of revenue generating and cost saving initiatives.