Live Career UK

Home of the UK's #1 CV Builder

×
  • Contact Us

    Need help with anything?

    800-652-8430
    Mon-Fri 8am-8pm CST
    Sat 8am-5pm CST / Sun 10am-6pm CST

    Live Chat
  • Login
  • CVS
    • CV Builder
    • CV Templates
    • CV Examples
    • CV Samples
    • How to Write a CV
    • Personal Statement Examples
    • CV Layout & Format
    • Personal Profile Examples
    • CV Word
    • CV Writing Service
    • Check Your CV
    ›
  • Cover Letters
    • Cover Letter Examples
    • Cover Letter Templates
    • Cover Letter Samples
    • How to Write a Cover Letter
    • Cover Letter Writing Service
    ›
  • Career Advice
    • CV Examples Directory
    ›
  • JOBS

LiveCareer ES

    • Settings
    • Help and support
    • Sign out
  • Contact Us
  • LiveCareer
  • CV Search
  • Business Analyst
Please provide a type of job or location to search!
SEARCH

Business Analyst CV Example

CV Score: 80%

Love this CV?Build Your Own Now
BUSINESS ANALYST
Summary
Experienced Business Analyst with a demonstrated history of successful project delivery in the loyalty marketing and online industries. Proficient in requirements capture and customer relationship management. Good understanding of business and commercial issues and a strong ability to communicate effectively with technology, executive and business audiences.
Experience
Business Analyst07/2017 to CurrentStepStonePortsmouth
  • Collaborating with business stakeholders to define and deliver a chat based messaging service that provides personalised career support and guidance.
  • Documenting business needs in user story format using an Agile approach supported by Jira software.
  • Ownership of processes to onboard users.
  • Producing specifications to describe what is required of technology solutions that can assist users with   career 'jobs to be done', such as creating a CV and preparing for an interview.
  • Analysing and presenting raw data to inform tactical and strategic decision making.
  • Co-ordinating with technology teams to build and release improved versions of the career coach mobile app.
  • Competitor and Market Research
  • Assisting product owner
  • Service Catalogue and mystery shopping
Senior Business Analyst07/2013 to 03/2017
Duties:
  • Analyzing current and potential business processes.
  • Communicating with business and technical personnel to answer questions, explain information and ensure a mutual understanding of processes and applications.
  • Working closely with company executives to identify new business opportunities and routinely participated in the sales process.
  • Performing preliminary requirements assessments for purposes of sizing the level of effort and producing high level costs.
  • Translating client and stakeholder needs into clear and easy to understand specifications including requirements documents, use cases, wire frames and process diagrams.
  • Providing clients and vendors with initial and ongoing support throughout the life cycle of a project.
  • Reviewing and providing comments on the adequacy of requirements documents produced by peers to ensure accuracy and clarity.
  • Coordinating user acceptance testing programs.

​Achievements:

  • Conducted analysis that saved �200k per annum by replacing a 3rd party vendor with an internal environment and process to print and dispatch credit reports.
  • Mapped and evaluated the features of two legacy contact management systems that were replaced with Siebel; resulting in reduced system overheads and decreased complexity of end user tasks.
  • Completed the migration of circa 1 million records from the Experian credit bureau to Callcredit whilst ensuring data quality and negligible disruption to customers.
  • Integrated with Boku, a mobile payments technology provider, to  boost payment collection across several membership packages by introducing functionality to charge payments to customer mobile phone bills.
  • Researched what was required of a system to deliver online credit reporting and alert monitoring to Barclays, Lloyds TSB and American Express and translated those need into a specification that was used  to obtain approval to commence with an IT build.
  • Facilitated the re-brand of 3 websites and associated collateral as part of the mandated retail divestment of Lloyds TSB (Project Verde).
  • Simplified online access to Affinion websites by introducing single-sign-on from Lloyds internet banking pages, which increased benefit usage by 20% over the following year.
  • Defined the requirements of a process that accelerated data updates and reduced data rejections by replacing batch file data exchanges to and from a vendor with an API.
  • Implemented measures to ensure payment collection in adherence with FCA regulation, which ensured the continuation of product selling.
  • Specifying acquisition and retention reports to inform tactical and strategic decision making by the senior leadership team.
  • Reducing the time taken to onboard new users by replacing manual data entry with the automated extraction of data from paper forms using scanning software.

Business Analyst01/2006 to 06/2013Affinion InternationalPortsmouth Worked with end users, IT staff and cross-functional teams to implement high value technology solutions that improve business operational processes.
Client Development Executive07/2004 to 12/2005Affinion InternationalPortsmouth

Worked with Marketing and Operations to develop new and existing revenue streams with major banking and card issuer clients.

Senior Business Analyst06/2002 to 05/2017Affinion InternationalPortsmouth
Affinion create innovative end-to-end engagement programmes that have been successfully adopted by businesses around the world.
  • Liaising with business end users, IT staff and cross-functional teams to understand technology needs and implement high-value solutions.
  • Conducting business analysis of existing operational processes to identify areas for improvement and apply innovative action plans·
  • Acting as a conduit for business and technical teams to develop a mutual understanding of business processes and software applications·
  • Gathering and prioritising stakeholder management requirements to translate into functional cost-effective solutions and specifications·
  • Participating in user acceptance testing (UAT) programs to ensure solutions are fit for purpose and can handle tasks in real-time scenarios.
  • Producing comprehensible specifications, requirements documentation, use cases, wireframes and process diagrams for business-wide distribution.
  • Peer reviewing documentation produced by colleagues prior to production and distribution, including project reporting documents·
  • Meticulously monitoring the project life cycle to mitigate risks and issues or escalate any complex problems affecting project delivery.
  • Delivering a complete service to clients throughout the life cycle of engagement programmes and beyond following successful solution adoption
Training and Integration Coordinator06/2002 to 06/2004Affinion InternationalPortsmouth

Provided system and product training to Contact Centre agents that ensured the smooth and successful delivery of revenue generating and cost saving initiatives.

Education and Training
ISEB Diploma: Business Systems DevelopmentParity
Bachelor of Arts: Business StudiesUniversity of Portsmouth2:1
A-LevelsDe Aston School, Market Rasen
3 A-Levels in Geography (B), Business Studies (B) and English Literature (C)

GCSEDe Aston School, Market Rasen10 GCSE's at A-B grade - De Aston School, Market Rasen.
Skills

Business Analysis, Requirements Elicitation, Functional Specifications, Test Planning, Implementation Planning, RAID Management, Agile and Waterfall Methodologies, Regulatory Projects, Microsoft Office Suite, Jira, ServiceNow, Unified Modelling Language (UML), Release Management, Siebel CRM, Web Solutions, Mobile Apps, Wire Frames, Intercom.

Build Your Own Now

CV Overview

Companies Worked For:

  • StepStone
  • Affinion International

School Attended

    Parity
    University of Portsmouth
    De Aston School, Market Rasen

Job Titles Held:

    Business Analyst
    Senior Business Analyst
    Client Development Executive
    Training and Integration Coordinator

Degrees

    ISEB Diploma : Business Systems Development
    Bachelor of Arts : Business Studies
    A-Levels
    GCSE

Where can I find a StepStone Business Analyst CV example in Cosham, Portsmouth?

This is an actual CV example of a Business Analyst who works in the Business Analyst Industry. LiveCareer has 9322 Business Analyst CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.

Create a job alert for [job role title] at [location].

×

Advertisement

Similar CVs

View All
Solutions-Engineer-(Senior-Pre-Sales-Consultant)-resume-sample

Solutions Engineer (Senior Pre-Sales Consultant)

Oracle - Dyn Global Business Unit

East Brighton, Brighton and Hove

Posted 859 days ago

Project-Manager-resume-sample

Project Manager

Calderbrook Construction Limited

Old Town, Swindon

Posted 1082 days ago

Senior-Test-Engineer-resume-sample

Senior Test Engineer

Standard Chartered Global Business Services

Berridge, Nottingham

Posted 1150 days ago

Browse All CVs
CV Tools
  • CV Builder
  • CV Services
  • CV Tips
  • CV Check
  • CV Examples
  • CV Sample Directory
Cover Letter Tools
  • Cover Letter Builder
  • Cover Letter Tips
  • Cover Letter Examples
Who we are
  • About us
  • Privacy Policy
  • Terms of Use
  • Contact Us
  • Sign In
Career Tools
  • Jobs
  • Career Tips
CV Articles
  • Blog
Sitemap
  • Sitemap
Languages
  • English (UK)
  • English
  • Français
  • Español
  • Italiano
  • Deutsch
  • Nederlands
  • Português
  • Polski
Customer Service
800-652-8430
Monday-Friday 8am-8pm CST, Saturday 8am-5pm CST, Sunday 10am-6pm CST
Stay in touch with us
  •  

*Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it.

  • CV Builder
  • CV Services
  • CV Tips
  • CV Check
  • CV Examples
  • CV Sample Directory

Cover Letter Tools  

  • Cover Letter Builder
  • Cover Letter Tips
  • Cover Letter Examples

Who we are  

  • About us
  • Privacy Policy
  • Terms of Use
  • Contact Us
  • Sign In

Career Tools  

  • Jobs
  • Career Tips

CV Articles  

  • Blog

Sitemap  

  • Sitemap

Languages  

  • English (UK)
  • English
  • Français
  • Español
  • Italiano
  • Deutsch
  • Nederlands
  • Português
  • Polski

Customer Service:  

800-652-8430
Monday-Friday 8am-8pm CST, Saturday 8am-5pm CST, Sunday 10am-6pm CST
  • Stay in touch with us
  •  

© 2021, Bold Limited. All rights reserved.

  • Terms and Conditions
  • Privacy Policy
  • Contact Us
  • Jobs
© 2021, Bold, Ltd. All rights reserved.