Worked with Marketing and Operations to develop new and existing revenue streams with major banking and card issuer clients.
Provided system and product training to Contact Centre agents that ensured the smooth and successful delivery of revenue generating and cost saving initiatives.
Business Analysis, Requirements Elicitation, Functional Specifications, Test Planning, Implementation Planning, RAID Management, Agile and Waterfall Methodologies, Regulatory Projects, Microsoft Office Suite, Jira, ServiceNow, Unified Modelling Language (UML), Release Management, Siebel CRM, Web Solutions, Mobile Apps, Wire Frames, Intercom.
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