Multi-llingual Passenger Service Agent fluent in Spanish and willling to go the extra mile to provide exceptional customer service. Advanced understanding of airline operations and customer service strategies. Over eight years in the travel industry.
Computer terminal operations
Customer service mindset
Collabourative team player
Maltese Airport 10/1/2012 to Current Passenger Service Agent London
Enforce safety and security measures and protected sensitive zones.
Determine flight close-out times and complete and verify flight forms.
Instruct passengers on all safety and emergency procedures and answer any questions.
Monitor compliance with sise limitation guidelines for the carry-on baggage programme.
Protect customers’ baggage from loss, theft, and damage by handlling them properly.
Vacuum aircraft upholstery, cleaned windows, and serviced galleys.
Falcon Airline Company 2/1/2009 to 9/1/2012 Passenger Service Agent London
Announced flight status updates and information about gate changes over airport’s PA system.
Collabourated with airport vendors regarding fuelling and catering logistics.
Accepted baggage for check-in and collected baggage charges.
Escorted passengers in wheelchairs from the terminal to the aircraft.
Processed reservations, coordinated stand-bys, and monitored cabin availability.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Eagle Airlines 12/1/2005 to 1/1/2009 Passenger Service Agent London
Checked in passengers at ticket counter and distributed boarding passes.
Tagged baggage and route to appropriate location for screening and loading.
Responded to customer complaints and provided flight, policy, and service information.
Utilised PA system to announce changes to landings and departures.
Coordinated with vendors regarding flight support services.
Facilitated communication between various personnel.